GK
Gafsa K
Active since Aug 2011
43
Reviews
0
Industries
Reviews
43 reviews2 weeks ago
No tcf
I am extremely disappointed with the experience I had at Archive in Promenade. After being told initially that my size was unavailable, I pointed out that the website showed stock remaining. The staff member, Monique, then located the pair, but when I attempted to pay, the payment was processed on my side while not reflecting on theirs. Despite providing screenshots of the payment and my bank statement, I was left waiting in the store for nearly an hour, only to be told I could not take the shoes. I left without the product, even though the money had already been deducted from my account. Had I known there would be such issues, I would have paid cash. I traveled all the way from Century City specifically to purchase these shoes for today, and this experience has been both frustrating and unacceptable.
0 replies
1 month ago
Assistance Required – Faulty Iron and Guarantee
Good day, A few months ago, I purchased an iron from your Promenade store. Unfortunately, it stopped working last week. When I returned to the store, I was advised that I need the receipt to process the matter. I asked if the purchase could be verified through my club card, but was told the the department is closed. Since then, I have been contacting the call centre, but I am repeatedly informed that head office is closed. This leaves me uncertain about how to proceed, and I am concerned that my guarantee may expire before I am able to get assistance. Could you please advise: • How I can resolve this issue without the original receipt. • Whether my guarantee will remain valid until your offices reopen. • Who I can contact directly to ensure this matter is addressed. I would appreciate urgent guidance so that I do not lose my guarantee rights due to circumstances beyond my control. Kind regards
0 replies
1 month ago
Urgent Clarification on Home Loan Payment Issues
I have been attempting to resolve a payment issue with my home loan and unfortunately, I have not received clear assistance despite multiple calls throughout the day. My last interaction was with Keneilwe, who indicated she can see the payment, but she would transfer me to Sharlette, but the call was disconnected before I could be assisted further. Last month, I was debited more than the agreed amount. Although the excess was later refunded under the reference “double debit,” I am now facing another concern: when reviewing my banking app, I do not see any payment reflecting towards my home loan for March. Instead, I only see a reversal of R12,647. This recurring difficulty is deeply concerning, as it creates uncer*****y about whether my account is being managed correctly. I would appreciate urgent clarification on: • Why the March home loan payment is not reflecting. • What measures Standard Bank is taking to ensure customers are treated fairly and avoid repeated issues of this nature. I trust you will treat this matter with urgency and provide a clear resolution. Kind regards
4 replies
2 months ago
Incompetence
After countless complaints, phone calls, and emails, Standard Bank has still not corrected the error they made on my account. Instead of resolving the issue, they continue to demand proof of account details after I sent the bank statement as requested. This is not the first time I’ve faced such problems. Their mishandling has pushed my account into overdraft, The service I’ve received has been unprofessional, with staff calling from noisy environments and offering only excuses instead of solutions. If I had the option, I would move my home loan elsewhere. Standard Bank’s service is appalling and I will not recommend them to anyone. Their practices feel less like banking and more like daylight *******
7 replies
2 months ago
Poor service
As per our previous conversation, I arranged to make additional payments on my bond. I received confirmation of the agreed amount; however, in February the deduction was processed on the wrong date, resulting in bank charges. In March, the wrong amount was deducted, which left my account overdrawn. I contacted your office yesterday and was advised that I would receive feedback, but I have not yet been contacted. Could you please confirm whether the incorrect amount will be deducted again?
5 replies
5 months ago
Stamps agent commission
I became a Shoprite agent for stamps around this time in 2023. Last year, I received my commission around the 15th of December. This year, I sold more stamps than the previous year and submitted my documents in November as advised. Today is the 19th of December, and I have not received any communication or payment. Over the past two weeks, I have called the head office multiple times, but I have either been placed on hold for more than 15 minutes or given unclear responses. I was informed that Robin or Ezel would contact me after taking my details, but I have not heard back. On Tuesday, when I called to complain, I was transferred from Customer Service to the Lentegeur Shoprite branch. I spoke to the manager, Jerome, who also took my details and promised to call back. Yesterday, after another call to head office with no response, Jerome told me he had asked the admin person to contact me. He again took my details and assured me I would receive feedback, but I have not received any communication to date. I am concerned about the delay and lack of feedback, especially since I submitted everything on time and exceeded last year’s sales. Please confirm the status of my commission payment as soon as possible.
0 replies
6 months ago
Ackerman's Mitchells Plain Westgate / Excellent service from the store
ACKERMANS STORE IN WESTGATE MALL: On Sunday I went to the Ackerman’s store at Westgate mall. The service I received was exceptional. Despite the hick ups and disrespect, they received from the call center they remained professional and proactive. I stood there for a while waiting on feedback from the call center, watching how the deal with all the clients. They truly have love and passion for what they are doing. As from my experience the call center agents, including the supervisor tried to make them look ***********. Both Lucinda Haupt and Zain Ockards( not sure if his surname is spelled correct.) remained calm and professional throughout. Both went the extra mile in doing what they love best, treating customer fairly, showing empathy and assisting to the best of their ability and going the extra. Thank you so much Lucinda, Zain and the other staff of Ackerman’s Westgate mall.
0 replies
9 months ago
bad customer service
I’ve been experiencing persistent issues with my Wi-Fi service for some time and recently decided to upgrade my package in hopes of receiving better performance. I completed the upgrade approximately a week ago, but unfortunately, I have not seen any improvement in speed or service quality. Since then, I’ve been in regular contact with your support team to resolve the issue. My most recent interaction was with a consultant named Doran, who declined to provide his surname. Despite requesting to speak with a manager on three separate occasions, I was informed that no manager was available. Doran advised me to perform a PIN test using a laptop cable, which I currently do not have access to, as the one I previously borrowed has been returned. I find it concerning that I’m expected to continue paying for a service that is not functioning as promised, with the threat of disconnection if payment is withheld. Given the circumstances, I’ve requested to revert to my previous package, which—despite its limitations—provided more reliable service than the current one. I must also express my disappointment with the dismissive attitude I encountered during this process. As a customer, I do not feel valued, and based on this experience, I would not recommend Afrihost to others. I kindly ask that this matter be escalated and addressed urgently. I would appreciate a clear resolution and a response from a manager or senior representative.
3 replies
13 months ago
FNB deducting my from account yet shows declined by merchant
On Sunday, I visited Engen to refuel and attempted to pay using my card. Unfortunately, it was declined twice with a 'limit exceeded' message on Engen’s side, yet both transactions were deducted from my account. It was an extremely frustrating and embarrassing experience, though thankfully I had cash on hand to resolve the situation. I’m struggling to understand why I must wait so long for the funds to be reversed when the issue appears to have originated from FNB’s side. I would appreciate urgent assistance in resolving this.
4 replies
13 months ago
Incompetence of call center stafg
I am extremely disappointed with Standard Bank Home Loans due to two unauthorized debit orders on my account within a month. Yesterday an unauthorized R3,100 was debited without. Despite assurances that my debit order would be processed on the 20th of each month, another unauthorized debit occurred yesterday. I have contacted customer support, sent multiple emails, and previously lodged a complaint via HelloPeter. However, these issues persist, leading to additional bank charges and negatively impacting my credit standing. I must emphasize that I did not authorize any deductions outside the agreed-upon date of the 20th. This situation is causing significant inconvenience and distress. I kindly request: An immediate investigation into these unauthorized transactions. Reversal of any associated bank charges incurred due to these errors and staff that is not following process as per agreement
1 reply
Review Distribution
5 Star
3 (6.976744186046512%)
4 Star
0 (0%)
3 Star
2 (4.651162790697675%)
2 Star
11 (25.58139534883721%)
1 Star
27 (62.7906976744186%)