J
Jet
Verified Business
J
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Jet faces severe and systemic customer experience failures across virtually every touchpoint. While a handful of individual staff members are celebrated by name for exceptional warmth and dedication, the overwhelming pattern is one of rude service, unauthorized account charges, defective products, adversarial returns processes, and unresolved complaints. The positive experiences are isolated bright spots in an otherwise deeply troubled operation.
Top Strengths:
- •Customer Service & Support: Named employees like Siya, Retshepile, Busisiwe, Samukelwa, Puleng, Thato, and Dolly are individually celebrated for going above and beyond with warmth, patience, and proactive assistance that builds loyalty.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.9Trustindex Rating
#4Ranked In Fashion & Clothing
92 hours 43 minutesAverage Time To Reply
-73 NPSRecommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 92 hours 44 min to reply
TrustIndex
2.9
Score
Ranking
#4
in Fashion & Clothing
Avg Reply
92 hours 43 minutes
NPS Score
-73
Recommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 92 hours 44 min to reply
Review Distribution
1.5|170 Reviews
May '25 - Apr '26
5(8.8%)
4(0.6%)
3(0.6%)
2(6.3%)
1(83.7%)
5(8.8%)
4(0.6%)
3(0.6%)
2(6.3%)
1(83.7%)
Recent reviews (170)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Miso M
1 reviews | Active since Jan 2020
12 Mar 2026, 11:54
Thank you Zameka
This is a huge thank you to Zameka, in Canal Walk , Century city who went above and beyond to help me with an exchange of items when I had lost the slip , after other cashiers refusing to help . THANK YOU !! May she please see this and receive the thanks
Helpful (0)
|Replies (0)MM
Miso M
1 reviews | Active since Jan 2020
12 Mar 2026, 11:54
Thank you Zameka
This is a huge thank you to Zameka, in Canal Walk , Century city who went above and beyond to help me with an exchange of items when I had lost the slip , after other cashiers refusing to help . THANK YOU !! May she please see this and receive the thanks
0
Replies (0)sM
sibongile M
1 reviews | Active since Jan 2020
12 Mar 2026, 08:48
Nobuntu My Dear, you really have ubuntu, keep up the good work
The service I received from Nobuntu at Jet Store at Orange Farm Eyethu Mall was top notch 🤏🏾
Helpful (0)
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sibongile M
1 reviews | Active since Jan 2020
12 Mar 2026, 08:48
Nobuntu My Dear, you really have ubuntu, keep up the good work
The service I received from Nobuntu at Jet Store at Orange Farm Eyethu Mall was top notch 🤏🏾
0
Replies (0)LI
Lacordia I
1 reviews | Active since Jan 2020
11 Mar 2026, 06:46
Jet account that does not decrease
My Mum has an account with JET,the last time she bought with the account was 2023.Untill now yue account does not decrease .When I add all the amounts paid since then it's over R7000. Every month she is paying over R600 everymonth for the passed 3 years . She is 84 sickly and they keep on harassing her demanding her to pay.Why is the account/amount not decreasing. OR there is someone using the account just like when there was someone was buying data with her account while she does not even use data Jet please why are you treating your customers so bad..My mum is very old to be stressed by your agents When is the amount going to decrease and end
Helpful (0)
|Replies (0)LI
Lacordia I
1 reviews | Active since Jan 2020
11 Mar 2026, 06:46
Jet account that does not decrease
My Mum has an account with JET,the last time she bought with the account was 2023.Untill now yue account does not decrease .When I add all the amounts paid since then it's over R7000. Every month she is paying over R600 everymonth for the passed 3 years . She is 84 sickly and they keep on harassing her demanding her to pay.Why is the account/amount not decreasing. OR there is someone using the account just like when there was someone was buying data with her account while she does not even use data Jet please why are you treating your customers so bad..My mum is very old to be stressed by your agents When is the amount going to decrease and end
0
Replies (0)AF
Alistar F
1 reviews | Active since Jan 2020
10 Mar 2026, 06:28
honor
my phone has went for warranty and its has been 3 weeks now without any feedback. the phone is still brand new. its was just 2 week since i reported to jet eersteriver and was told to come back. apparently it was reported to the regional manager by the the store manager who took my contact nr. up until today nothing.
Helpful (0)
|Replies (0)AF
Alistar F
1 reviews | Active since Jan 2020
10 Mar 2026, 06:28
honor
my phone has went for warranty and its has been 3 weeks now without any feedback. the phone is still brand new. its was just 2 week since i reported to jet eersteriver and was told to come back. apparently it was reported to the regional manager by the the store manager who took my contact nr. up until today nothing.
0
Replies (0)AS
Asiphe S
1 reviews | Active since Jan 2020
9 Mar 2026, 16:14
Jet Payjoy
I have very bad experience with Jet , I took a phone with Payjoy and now the phone did not want to switch on . They took it to technical but now they say I need to pay R900 and that phone did not drown to water and it did not fall .
Helpful (0)
|Replies (0)AS
Asiphe S
1 reviews | Active since Jan 2020
9 Mar 2026, 16:14
Jet Payjoy
I have very bad experience with Jet , I took a phone with Payjoy and now the phone did not want to switch on . They took it to technical but now they say I need to pay R900 and that phone did not drown to water and it did not fall .
0
Replies (0)KL
Kedibone L
1 reviews | Active since Jan 2020
7 Mar 2026, 03:55
Toughees shool shoes torn after being bought 2 weeks ago at Jet Store in Daveyton Mall
So I need clarity on the Toughees I bought 2 weeks ago that now all of the sudden it's opened on the sides, like my son had been wearing Toughees to school for years and this has never happened, or maybe it's because I bought them at Jet and it was the 1st time buying the Toughees since I was struggling with sizes at other shops. So please jet explain to me how's that possible, is it you or the manufacturer of Toughees that should be blamed for this inconvenience. Jet at Daveyton Mall like please explain to me what I should do next because I can't afford to buy another Toughees school shoes.
Helpful (0)
|Replies (0)KL
Kedibone L
1 reviews | Active since Jan 2020
7 Mar 2026, 03:55
Toughees shool shoes torn after being bought 2 weeks ago at Jet Store in Daveyton Mall
So I need clarity on the Toughees I bought 2 weeks ago that now all of the sudden it's opened on the sides, like my son had been wearing Toughees to school for years and this has never happened, or maybe it's because I bought them at Jet and it was the 1st time buying the Toughees since I was struggling with sizes at other shops. So please jet explain to me how's that possible, is it you or the manufacturer of Toughees that should be blamed for this inconvenience. Jet at Daveyton Mall like please explain to me what I should do next because I can't afford to buy another Toughees school shoes.
0
Replies (0)MT
Makwetle T
1 reviews | Active since Jan 2020
3 Mar 2026, 15:28
Jet a dissapointing store, never buy from this store
What a dissapointing store, l bought shoes for my granny, well it did not fit, l tried to do exchange and they refused saying l lost the ticket whereas l have a recipt that shows everything including the code, sis maan, Tafelkop Mall Jet
Helpful (0)
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Makwetle T
1 reviews | Active since Jan 2020
3 Mar 2026, 15:28
Jet a dissapointing store, never buy from this store
What a dissapointing store, l bought shoes for my granny, well it did not fit, l tried to do exchange and they refused saying l lost the ticket whereas l have a recipt that shows everything including the code, sis maan, Tafelkop Mall Jet
0
Replies (0)HT
HighTower T
1 reviews | Active since Jan 2020
26 Feb 2026, 06:39
Excellent Customer Service
Excellent Customer Service. I went to the Jet Emalahleni downtown store. In Emala Mall, on 5 February 2026. I was approached by Siya a young man who asked if I would be interested in opening an account and enjoy shopping at Jet. Once the paper work was done. Siya patiently and calmly went to the payment counters with me. We went to a lady wearing dreadlocks. She had a pile of papers she was busy with and we waited for about 15 minutes with no help from her as Siya asked her to help us. We heard the lady in dreadlocks murmur unprofessional wirds to her other colleague who was standing next to her in another till. Then Siya tried a second lady called Retshepile who helped us promptly without complaining. I enjoyed my shopping from Siya who assisted me with choosing the sizes and clothing for my son. Retshepile made it possible to get the account approved showing amazing team work. Siya and Retshepile deserve to be at the front desk as they represent professional and flexible customer service. Great work to these two of a kind Jet workers. I appreciate the service they gave me against the odds.
Helpful (0)
|Replies (0)HT
HighTower T
1 reviews | Active since Jan 2020
26 Feb 2026, 06:39
Excellent Customer Service
Excellent Customer Service. I went to the Jet Emalahleni downtown store. In Emala Mall, on 5 February 2026. I was approached by Siya a young man who asked if I would be interested in opening an account and enjoy shopping at Jet. Once the paper work was done. Siya patiently and calmly went to the payment counters with me. We went to a lady wearing dreadlocks. She had a pile of papers she was busy with and we waited for about 15 minutes with no help from her as Siya asked her to help us. We heard the lady in dreadlocks murmur unprofessional wirds to her other colleague who was standing next to her in another till. Then Siya tried a second lady called Retshepile who helped us promptly without complaining. I enjoyed my shopping from Siya who assisted me with choosing the sizes and clothing for my son. Retshepile made it possible to get the account approved showing amazing team work. Siya and Retshepile deserve to be at the front desk as they represent professional and flexible customer service. Great work to these two of a kind Jet workers. I appreciate the service they gave me against the odds.
0
Replies (0)