HS
Hyundai South Africa
Unclaimed Business
HS
Hyundai South Africa
Unclaimed Business
167 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Hyundai South Africa faces severe and systemic customer experience failures across nearly every touchpoint. Customers consistently describe broken promises, unresolved vehicle defects, communication breakdowns, and hostile or dismissive staff interactions. While a handful of positive experiences highlight individual staff excellence and smooth purchases, the overwhelming pattern is one of deep dissatisfaction, eroding trust in the brand.
Top Strengths:
- •Sales & Purchase Experience: A small number of customers praise individual sales consultants by name for transparent, efficient purchase processes. Positive cases describe smooth finance, quick turnarounds, and genuine care.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2
Score
Ranking
#3
in Car Brands
NPS Score
-89
Recommended: Unlikely
Review Distribution
1.4|167 Reviews
May '25 - Apr '26
5(9.2%)
4(0.6%)
3(0%)
2(3.1%)
1(87.1%)
5(9.2%)
4(0.6%)
3(0%)
2(3.1%)
1(87.1%)
Recent reviews (167)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Ayanda M
1 reviews | Active since Jan 2020
17 Mar 2026, 13:30
Request for Assistance – Vehicle Purchase Dispute
I am writing to formally summarize the matter regarding the vehicle I purchased from Hyundai Lenasia on 01 December 2023, and to request your assistance in addressing the ongoing dispute. Background of the Transaction • The agreed purchase price of the vehicle was R280,000, with a step-up instalment of approximately R5,500 per month. • At the time of purchase, I was promised a cash-back incentive by the sales representative via written communication (WhatsApp), which I was informed I would receive upon taking a new i20. However, this cash back was never received, and no explanation has been provided. • Upon reviewing my finance agreement while preparing to trade in the vehicle, I discovered that the financed amount reflected is R338,000, which is significantly higher than the agreed purchase price. Attempts to Resolve • On 04 February 2026, I contacted Hyundai Head Office and spoke to Elizabeth, who requested that I submit an email detailing the matter. I comp****, but no feedback or resolution has been provided to date. • On 20 February 2026, I visited the dealership and spoke to the Sales Manager, Juphter. I was informed that they could not assist me because he was not the salesperson who handled my purchase. No further assistance or investigation was offered. Current Situation Recently, I received communication from the dealer stating that the transaction was concluded by Amaya Motor Holdings and not Springs Car Wholesalers, and that I should refer the matter to the “correct holding company.” I wish to clarify that I purchased the vehicle directly from Hyundai Lenasia, and all documentation, including the sales agreement and finance contract, reflects Hyundai Lenasia as the dealership. I had no dealings with Amaya Motor Holdings or Springs Car Wholesalers, and I was not made aware of their involvement at any stage. It is therefore unreasonable to expect me, as the consumer, to pursue other entities that were never disclosed during the transaction. My understanding is that my agreement and relationship remain with the dealership that sold me the vehicle. Assistance Requested I respectfully request your assistance in: 1. Investigating why the financed amount is significantly higher than the agreed purchase price and providing a full breakdown of all charges. 2. Addressing the promised cash-back incentive that was confirmed in written communication but never received. 3. Holding the dealership accountable for proper disclosure and consumer protection compliance, including any misrepresentation or non-disclosure of fees or incentives. 4. Ensuring a fair resolution that corrects any financial prejudice resulting from the inflated balance or unfulfilled promises. I have acted in good faith throughout this process, and I kindly request your support in ensuring this matter is resolved fairly and transparently. Thank you for your attention to this matter. I look forward to your assistance.
Helpful (0)
|Replies (0)AM
Ayanda M
1 reviews | Active since Jan 2020
17 Mar 2026, 13:30
Request for Assistance – Vehicle Purchase Dispute
I am writing to formally summarize the matter regarding the vehicle I purchased from Hyundai Lenasia on 01 December 2023, and to request your assistance in addressing the ongoing dispute. Background of the Transaction • The agreed purchase price of the vehicle was R280,000, with a step-up instalment of approximately R5,500 per month. • At the time of purchase, I was promised a cash-back incentive by the sales representative via written communication (WhatsApp), which I was informed I would receive upon taking a new i20. However, this cash back was never received, and no explanation has been provided. • Upon reviewing my finance agreement while preparing to trade in the vehicle, I discovered that the financed amount reflected is R338,000, which is significantly higher than the agreed purchase price. Attempts to Resolve • On 04 February 2026, I contacted Hyundai Head Office and spoke to Elizabeth, who requested that I submit an email detailing the matter. I comp****, but no feedback or resolution has been provided to date. • On 20 February 2026, I visited the dealership and spoke to the Sales Manager, Juphter. I was informed that they could not assist me because he was not the salesperson who handled my purchase. No further assistance or investigation was offered. Current Situation Recently, I received communication from the dealer stating that the transaction was concluded by Amaya Motor Holdings and not Springs Car Wholesalers, and that I should refer the matter to the “correct holding company.” I wish to clarify that I purchased the vehicle directly from Hyundai Lenasia, and all documentation, including the sales agreement and finance contract, reflects Hyundai Lenasia as the dealership. I had no dealings with Amaya Motor Holdings or Springs Car Wholesalers, and I was not made aware of their involvement at any stage. It is therefore unreasonable to expect me, as the consumer, to pursue other entities that were never disclosed during the transaction. My understanding is that my agreement and relationship remain with the dealership that sold me the vehicle. Assistance Requested I respectfully request your assistance in: 1. Investigating why the financed amount is significantly higher than the agreed purchase price and providing a full breakdown of all charges. 2. Addressing the promised cash-back incentive that was confirmed in written communication but never received. 3. Holding the dealership accountable for proper disclosure and consumer protection compliance, including any misrepresentation or non-disclosure of fees or incentives. 4. Ensuring a fair resolution that corrects any financial prejudice resulting from the inflated balance or unfulfilled promises. I have acted in good faith throughout this process, and I kindly request your support in ensuring this matter is resolved fairly and transparently. Thank you for your attention to this matter. I look forward to your assistance.
0
Replies (0)DP
EK
Emily K
1 reviews | Active since Jan 2020
12 Mar 2026, 17:54
Hyundai Benoni refusing to provide full service history and denying glass fragments found in my vehicle
I purchased a 2022 Hyundai i20 demo vehicle in June 2024 from Hyundai Benoni after years of planning to buy my first car. I trusted the Hyundai brand and was told the vehicle was accident-free. Shortly after purchase I experienced braking delays and loud braking noises, which I reported to the dealer. I was told this was normal ABS behaviour and accepted the explanation in good faith. In January 2025 and again in November 2025, the vehicle failed to start completely and had to be attended to. Each time I was told no fault was found, despite the fact that the car could not start and required assistance. During one of these interventions, when technicians removed the rear seat, I discovered glass fragments in concealed areas near the tank and behind the rear seat. When I asked the technicians about this, they said they did not know how the glass got there. This was extremely concerning as I have never been in an accident and bought the car as accident-free. I asked them to preserve the glasses as I was still awaiting explanation, no care was taken and I was ignored until they could deny the glasses after I brought in the car. When I raised this issue with Hyundai Benoni, they refused to engage and later denied that any glass fragments were present, even though their technicians were there when they were discovered. Because I lost trust, I paid for an independent inspection through View4You, who requested the vehicle’s official service history. When I requested the service history from the dealer, I was not given the official Hyundai service record, only three tax invoices/job cards, which do not reflect all the times the vehicle was attended to or some of the issues I reported. I have repeatedly asked for the complete official Hyundai digital service history linked to the VIN, but the dealer continues to avoid providing it. This entire experience has been extremely frustrating. What should have been a proud car ownership journey has turned into a nightmare due to lack of transparency, repeated unexplained failures, and missing service records. I am requesting: The full Hyundai digital service history linked to my VIN A clear explanation regarding the glass fragments found in concealed areas Proper transparency regarding the repeated non-starting issues I trusted the Hyundai brand when I purchased this vehicle. At this stage, I am simply asking for honesty and transparency.
Helpful (0)
|Replies (0)EK
Emily K
1 reviews | Active since Jan 2020
12 Mar 2026, 17:54
Hyundai Benoni refusing to provide full service history and denying glass fragments found in my vehicle
I purchased a 2022 Hyundai i20 demo vehicle in June 2024 from Hyundai Benoni after years of planning to buy my first car. I trusted the Hyundai brand and was told the vehicle was accident-free. Shortly after purchase I experienced braking delays and loud braking noises, which I reported to the dealer. I was told this was normal ABS behaviour and accepted the explanation in good faith. In January 2025 and again in November 2025, the vehicle failed to start completely and had to be attended to. Each time I was told no fault was found, despite the fact that the car could not start and required assistance. During one of these interventions, when technicians removed the rear seat, I discovered glass fragments in concealed areas near the tank and behind the rear seat. When I asked the technicians about this, they said they did not know how the glass got there. This was extremely concerning as I have never been in an accident and bought the car as accident-free. I asked them to preserve the glasses as I was still awaiting explanation, no care was taken and I was ignored until they could deny the glasses after I brought in the car. When I raised this issue with Hyundai Benoni, they refused to engage and later denied that any glass fragments were present, even though their technicians were there when they were discovered. Because I lost trust, I paid for an independent inspection through View4You, who requested the vehicle’s official service history. When I requested the service history from the dealer, I was not given the official Hyundai service record, only three tax invoices/job cards, which do not reflect all the times the vehicle was attended to or some of the issues I reported. I have repeatedly asked for the complete official Hyundai digital service history linked to the VIN, but the dealer continues to avoid providing it. This entire experience has been extremely frustrating. What should have been a proud car ownership journey has turned into a nightmare due to lack of transparency, repeated unexplained failures, and missing service records. I am requesting: The full Hyundai digital service history linked to my VIN A clear explanation regarding the glass fragments found in concealed areas Proper transparency regarding the repeated non-starting issues I trusted the Hyundai brand when I purchased this vehicle. At this stage, I am simply asking for honesty and transparency.
0
Replies (0)BX
Bongani X
1 reviews | Active since Jan 2020
12 Mar 2026, 12:56
Hyundai Richards Bay - Poor Service
I sent my Hyndai Santa Fe on Monday the 2nd of March to Richards Bay Branch after it produced a safety report. The matter was not resolved but they simply said they cant find any fault. I got the vehicle back on Thursday. The same week on Saturday, the vehicle stopped and same the same safety emergency stop sign and stalled. I reported it and and took it back to Hyundai at my cost. It is now the 12th, the matter is still not resolved. I am battling to get feedback from them and dont have an alternative vehicle to use. The service I am getting is extremely poor. I was at the verge of getting the latest version but no I do not recommend this Brand to anyone
Helpful (0)
|Replies (0)BX
Bongani X
1 reviews | Active since Jan 2020
12 Mar 2026, 12:56
Hyundai Richards Bay - Poor Service
I sent my Hyndai Santa Fe on Monday the 2nd of March to Richards Bay Branch after it produced a safety report. The matter was not resolved but they simply said they cant find any fault. I got the vehicle back on Thursday. The same week on Saturday, the vehicle stopped and same the same safety emergency stop sign and stalled. I reported it and and took it back to Hyundai at my cost. It is now the 12th, the matter is still not resolved. I am battling to get feedback from them and dont have an alternative vehicle to use. The service I am getting is extremely poor. I was at the verge of getting the latest version but no I do not recommend this Brand to anyone
0
Replies (0)MM
Minkateko M
1 reviews | Active since Jan 2020
10 Mar 2026, 09:12
Exceptional Service from Anathi Mgavu ⭐
Anathi Mgavu from Louis Trichadt provides truly exceptional service. He is patient, professional, and takes the time to ensure that everything is clearly explained and understood. What stands out most is his willingness to inform and educate rather than rush people, which makes the experience feel comfortable and well guided. He answers questions with care, communicates clearly, and treats people with genuine respect. His calm and professional approach shows a strong commitment to excellent customer service. Anathi’s character and the way he carries himself are a true representation of the Hyundai brand. He represents the company with pride, professionalism, and integrity, and it is clear that he genuinely values the people he assists.
Helpful (0)
|Replies (0)MM
Minkateko M
1 reviews | Active since Jan 2020
10 Mar 2026, 09:12
Exceptional Service from Anathi Mgavu ⭐
Anathi Mgavu from Louis Trichadt provides truly exceptional service. He is patient, professional, and takes the time to ensure that everything is clearly explained and understood. What stands out most is his willingness to inform and educate rather than rush people, which makes the experience feel comfortable and well guided. He answers questions with care, communicates clearly, and treats people with genuine respect. His calm and professional approach shows a strong commitment to excellent customer service. Anathi’s character and the way he carries himself are a true representation of the Hyundai brand. He represents the company with pride, professionalism, and integrity, and it is clear that he genuinely values the people he assists.
0
Replies (0)GC
Gavin C
1 reviews | Active since Jan 2020
10 Mar 2026, 08:11
HYUNDAI Steering module problems!
My Hyundai i30 (128000kms) steering module just stopped working so I took it to the mechanic and evidently this is a very common problem? The part costs R35000 from Hyundai and no second hand parts are available due to the common occurrence. Surely this should be a total recall on all Hyundai cars experiencing this problem?
Helpful (0)
|Replies (0)GC
Gavin C
1 reviews | Active since Jan 2020
10 Mar 2026, 08:11
HYUNDAI Steering module problems!
My Hyundai i30 (128000kms) steering module just stopped working so I took it to the mechanic and evidently this is a very common problem? The part costs R35000 from Hyundai and no second hand parts are available due to the common occurrence. Surely this should be a total recall on all Hyundai cars experiencing this problem?
0
Replies (0)RM
Rhulani M
1 reviews | Active since Jan 2020
5 Mar 2026, 16:03
Lack of Response, accountability and empathy
I would like to formally raise a concern regarding my vehicle, which was serviced ata the Polokwane dealership on Friday. Unfortunately, by Saturday, the vehicle began leaking, resulting in it having to be towed to the Sandton branch. Since then, I have made several attempts to contact the Polokwane service department, but my calls have gone unanswered. This lack of response is not only concerning but is also delaying the Sandton branch’s ability to assist me effectively, as they require engagement with the originating dealership. This situation has caused significant inconvenience, as I am currently without my vehicle and stranded. I kindly request your urgent intervention to facilitate communication between the two branches and to ensure that this matter is resolved promptly.
Helpful (0)
|Replies (0)RM
Rhulani M
1 reviews | Active since Jan 2020
5 Mar 2026, 16:03
Lack of Response, accountability and empathy
I would like to formally raise a concern regarding my vehicle, which was serviced ata the Polokwane dealership on Friday. Unfortunately, by Saturday, the vehicle began leaking, resulting in it having to be towed to the Sandton branch. Since then, I have made several attempts to contact the Polokwane service department, but my calls have gone unanswered. This lack of response is not only concerning but is also delaying the Sandton branch’s ability to assist me effectively, as they require engagement with the originating dealership. This situation has caused significant inconvenience, as I am currently without my vehicle and stranded. I kindly request your urgent intervention to facilitate communication between the two branches and to ensure that this matter is resolved promptly.
0
Replies (0)AM
Angeline M
1 reviews | Active since Jan 2020
5 Mar 2026, 14:50
Hyundai The Glen unprofessional.
I am very disappointed with Hyundai the Glen. My husband took my car in on Monday 02/03/2026 for some noises we didn't understand. The car was booked in prior. The was no update from the workshop the whole day Monday. Only the windscreen people phoned to make me aware of the windscreen chip. The dealership phoned my husband an hour before the dealership closes he was already close to the dealership. He was told they didn't find any problem when they checked what was reported on the car. They suggested he leaves the car at the dealership overnight they will check it on Tuesday. Then Tuesday he was told they suspect cambelt and timing issues when he was already at the dealership late afternoon , no update the whole day. Car left there to be further inspected by the workshop. Wednesday afternoon i phone to get an update on the car and i told them the car is mine. I spoke to four people before i could speak to a mechanic. I was frustrated and he told me he only started working on the car on Tuesday. My husband decided to collect the car on Wednesday because of their unprofessionalism. And he was slapped with an invoice of R80k. He says the mechanic drove and parked the car from the workshop asked him if he can hear any sounds from the car and advised my husband to buy oil for the car, the car is from service at the same dealership about six months ago. Today it's a Thursday the car was collected yesterday from Hyundai The Glen, there is a new sound from the gear lever. What happened to the car now. Seems they are using *********** mechanics. From no problem found to R80k invoice with a bonus of a new abnormal sound on the car. Hyundai the Glen how did we get to R80k when initially there was no problem found. Your mechanic should explain why he asked my husband upon collecting the car if he can hear any funny sound, did he fiddle with the car not knowing what to do. Did he cause more damage to the car. We want an explanation, not at 16H00 when it's an hour before the dealership closes.
Helpful (0)
|Replies (0)AM
Angeline M
1 reviews | Active since Jan 2020
5 Mar 2026, 14:50
Hyundai The Glen unprofessional.
I am very disappointed with Hyundai the Glen. My husband took my car in on Monday 02/03/2026 for some noises we didn't understand. The car was booked in prior. The was no update from the workshop the whole day Monday. Only the windscreen people phoned to make me aware of the windscreen chip. The dealership phoned my husband an hour before the dealership closes he was already close to the dealership. He was told they didn't find any problem when they checked what was reported on the car. They suggested he leaves the car at the dealership overnight they will check it on Tuesday. Then Tuesday he was told they suspect cambelt and timing issues when he was already at the dealership late afternoon , no update the whole day. Car left there to be further inspected by the workshop. Wednesday afternoon i phone to get an update on the car and i told them the car is mine. I spoke to four people before i could speak to a mechanic. I was frustrated and he told me he only started working on the car on Tuesday. My husband decided to collect the car on Wednesday because of their unprofessionalism. And he was slapped with an invoice of R80k. He says the mechanic drove and parked the car from the workshop asked him if he can hear any sounds from the car and advised my husband to buy oil for the car, the car is from service at the same dealership about six months ago. Today it's a Thursday the car was collected yesterday from Hyundai The Glen, there is a new sound from the gear lever. What happened to the car now. Seems they are using *********** mechanics. From no problem found to R80k invoice with a bonus of a new abnormal sound on the car. Hyundai the Glen how did we get to R80k when initially there was no problem found. Your mechanic should explain why he asked my husband upon collecting the car if he can hear any funny sound, did he fiddle with the car not knowing what to do. Did he cause more damage to the car. We want an explanation, not at 16H00 when it's an hour before the dealership closes.
0
Replies (0)