Nonhlanhla Z

Still Waiting Since February: Refund & Cashback Not Paid – Hyundai East Rand

I am extremely disappointed with the service I’ve received from Hyundai East Rand (1 Pond Road, Boksburg). I traded in my Hyundai i20 in January, money was debited from my account end for January for a vehicle that was no longer in my possession. I was promised a refund back in early February — we are now in May, and I still haven’t received my money. In addition, I was promised cashback for purchasing a new vehicle, which I have also not received. I have made multiple attempts to resolve this: - I contacted head office, and Elizabeth (elizabethm@hyundai.co.za) said she is “busy with an investigation,” but there has been no feedback. - Xolani (xolanim@hyundai.co.za), the complaints manager at Hyundai Boksburg, also promised to investigate but has since gone silent. - The salesperson Cedric and manager Lesley (Llebon@hyundai.co.za) are now ignoring my emails completely. This level of service is unacceptable. Being ignored while your money is being withheld is extremely frustrating and stressful. I would strongly advise others to think twice before dealing with this dealership. The lack of accountability and communication is not worth the mental strain. I am still waiting for my refund and the cashback that was promised to me.