Protea Hotels
Claimed Business
|3|21 Reviews (last 12 months)|This business does not respond to reviews
Protea Hotels
Claimed Business
|3
21 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Protea Hotels delivers a polarised guest experience across its South African properties. Many guests consistently praise warm, attentive staff, exceptional housekeeping, delicious buffet breakfasts, and clean, comfortable rooms at locations like Stellenbosch, OR Tambo, Tygervalley, and Umhlanga. However, a recurring theme of frustration emerges around billing disputes, slow room service, maintenance issues, and unresolved complaints. Guests also raise serious concerns about staff conduct, alleged disrespect, missing parcels, and loyalty voucher redemption problems, suggesting service consistency varies significantly between properties and shifts.
Performance(last 12 months):
Trustindex Rating
3.8NPS Score
-12Unlikely
TrustIndex
3.8
NPS Score
-12
Recommended: Unlikely
Review Distribution
3|21 Reviews
Sep '25 - Aug '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFM
FRS M
1 reviews | Active since May 2026
28 May 2026, 10:52
Appreciation post: Protea Hotel : Mahikeng
Stayed at Protea Hotel in Mahikeng, got warmly welcomed by Patience and Doipelo, a great service they provided and even remembered that I had visited before and wanted to make sure nothing goes wrong. They really are the face of the organisation and need to be commended for the great work and hospitality they provide. The stay in general was a good experience. I would recommend the hotel for anyone who wants to travel to Mahikeng
Helpful (0)
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FRS M
1 reviews | Active since May 2026
28 May 2026, 10:52
Appreciation post: Protea Hotel : Mahikeng
Stayed at Protea Hotel in Mahikeng, got warmly welcomed by Patience and Doipelo, a great service they provided and even remembered that I had visited before and wanted to make sure nothing goes wrong. They really are the face of the organisation and need to be commended for the great work and hospitality they provide. The stay in general was a good experience. I would recommend the hotel for anyone who wants to travel to Mahikeng
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Replies (0)TM
Tiffany M
1 reviews | Active since Apr 2026
26 May 2026, 14:31
Felt Like Royalty From Check-In to Check-Out
Every single detail was perfect the room was immaculate, the bed was the most comfortable I have ever slept in, and the staff remembered my name from the moment I arrived.
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Sibusiso M
1 reviews | Active since Apr 2021
26 May 2026, 08:23
Bad service catering staff!!!!
Bad service from catering staff, they didn't attend me for almost over an hour for food and I have ordered burger not a complex meal and same thing this morning I ended up leaving without breakfast! They don't care!!!! Maybe they part of government 🙄
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Sibusiso M
1 reviews | Active since Apr 2021
26 May 2026, 08:23
Bad service catering staff!!!!
Bad service from catering staff, they didn't attend me for almost over an hour for food and I have ordered burger not a complex meal and same thing this morning I ended up leaving without breakfast! They don't care!!!! Maybe they part of government 🙄
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Replies (0)NK
Ntsiki K
1 reviews | Active since Feb 2023
20 May 2026, 20:01
THEY STOLE MY BELONGING
They stole my belonging Protea Hotel Klerksdorp , we booked 18 April 2026 and I left my sunscreen by mistake we then called to ask if it's still there they said yes today when I sent my mother to get my la roche posay sunscreen they then asked my mother who she was talking to at reception what nonsense is that . I didn't get my sunscreen by the way
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Ntsiki K
1 reviews | Active since Feb 2023
20 May 2026, 20:01
THEY STOLE MY BELONGING
They stole my belonging Protea Hotel Klerksdorp , we booked 18 April 2026 and I left my sunscreen by mistake we then called to ask if it's still there they said yes today when I sent my mother to get my la roche posay sunscreen they then asked my mother who she was talking to at reception what nonsense is that . I didn't get my sunscreen by the way
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Replies (0)C
CHRISTO
1 reviews | Active since Nov 2025
7 May 2026, 22:10
Not the best service experienced at Protea Hotel
Last week 29-30 April I had a good week with your hotel. This week 04-08 May also did not have any issues until Thursday evening when I had to ask why I did not get any water in my room and later probably the worst service I ever received in the many hotels and guesthouses over the last 10 years when I ordered only a desert and it took over 50 minutes to arrive at my room after I had to ask the personnel to see the duty manager or any other manager. Their excuse is weak to say the least. For me as a guest I felt neglected. I’m disappointed in your service as a hotel and felt you drop the ball tonight. My only advise I can give is to lift your service to a much higher level than experienced tonight. We are doing business with many institutions in SA and would like to come back to Protea Hotels in any city going forward.
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CHRISTO
1 reviews | Active since Nov 2025
7 May 2026, 22:10
Not the best service experienced at Protea Hotel
Last week 29-30 April I had a good week with your hotel. This week 04-08 May also did not have any issues until Thursday evening when I had to ask why I did not get any water in my room and later probably the worst service I ever received in the many hotels and guesthouses over the last 10 years when I ordered only a desert and it took over 50 minutes to arrive at my room after I had to ask the personnel to see the duty manager or any other manager. Their excuse is weak to say the least. For me as a guest I felt neglected. I’m disappointed in your service as a hotel and felt you drop the ball tonight. My only advise I can give is to lift your service to a much higher level than experienced tonight. We are doing business with many institutions in SA and would like to come back to Protea Hotels in any city going forward.
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Replies (0)LP
Limakatso P
1 reviews | Active since Jul 2019
23 Feb 2026, 14:44
Umhlanga Marriot group protects racial **************
I would like to share an encounter of utmost disrespect and racial ************** by a lady by the name of Evashnee Naidoo who came out from the back and, when I say requested an instruction from my African collegues is being respectful. Ms Naidoo’s colleagues responded that she cannot assist at the moment because there were guests. Ms Naidoo asked in a very condescending tone “which guests?” mind you, we are a group of 6 people. She cannot claim she saw none of us. When the team vocalised this and they saw my immediate irritation, they then tried to calm me down. This speaks volumes to how people like Ms Naidoo get away with racial ************** and ******. In essence her behaviour says that “black people are used to queues so they can wait longer as long as her role is gratified with instant responses from her team I do not think the Marriot group has a place for people like Ms Naidoo when Marriot’s role is social cohesion. I request that consequence management takes place
Helpful (0)
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Limakatso P
1 reviews | Active since Jul 2019
23 Feb 2026, 14:44
Umhlanga Marriot group protects racial **************
I would like to share an encounter of utmost disrespect and racial ************** by a lady by the name of Evashnee Naidoo who came out from the back and, when I say requested an instruction from my African collegues is being respectful. Ms Naidoo’s colleagues responded that she cannot assist at the moment because there were guests. Ms Naidoo asked in a very condescending tone “which guests?” mind you, we are a group of 6 people. She cannot claim she saw none of us. When the team vocalised this and they saw my immediate irritation, they then tried to calm me down. This speaks volumes to how people like Ms Naidoo get away with racial ************** and ******. In essence her behaviour says that “black people are used to queues so they can wait longer as long as her role is gratified with instant responses from her team I do not think the Marriot group has a place for people like Ms Naidoo when Marriot’s role is social cohesion. I request that consequence management takes place
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Replies (0)AS
Azwindini S
1 reviews | Active since Jun 2019
8 Feb 2026, 18:30
Is Procard a ****, if not, can their hotel offer me the free nights they told me about
I feel like Procard is a ****. You pay 1.85 k for six free nights @ selected Protea hotels. My benefits will expire in Oct 2026. To date, I haven't been able to redeem any voucher because no Protea hotel wants to redeem. I need my money back to get at least one night.
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Azwindini S
1 reviews | Active since Jun 2019
8 Feb 2026, 18:30
Is Procard a ****, if not, can their hotel offer me the free nights they told me about
I feel like Procard is a ****. You pay 1.85 k for six free nights @ selected Protea hotels. My benefits will expire in Oct 2026. To date, I haven't been able to redeem any voucher because no Protea hotel wants to redeem. I need my money back to get at least one night.
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Replies (0)ND
Ncamsile D
1 reviews | Active since Aug 2024
5 Feb 2026, 15:04
Pleasant stay Protea Hotel Fire & Ice! Johannesburg Melrose Arch
<div>A friend of mine hosted a bday party in this establishment all I can say is it was a success thanks to the staff that made it possible the place was exceptional the service was on par they even went an extra mile to make sure we were well taken care of thanks to the chef the food was delicious the variety of the buffet was great we really appreciate your hospitality you’ve made our stay Pleasant I really loved where the hotel is located surrounded by shops and just in front of a bar it’s a walking distance the Ola e is in an up coming a area with lots of security</div>
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Ncamsile D
1 reviews | Active since Aug 2024
5 Feb 2026, 15:04
Pleasant stay Protea Hotel Fire & Ice! Johannesburg Melrose Arch
<div>A friend of mine hosted a bday party in this establishment all I can say is it was a success thanks to the staff that made it possible the place was exceptional the service was on par they even went an extra mile to make sure we were well taken care of thanks to the chef the food was delicious the variety of the buffet was great we really appreciate your hospitality you’ve made our stay Pleasant I really loved where the hotel is located surrounded by shops and just in front of a bar it’s a walking distance the Ola e is in an up coming a area with lots of security</div>
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