Not the best service experienced at Protea Hotel

Last week 29-30 April I had a good week with your hotel. This week 04-08 May also did not have any issues until Thursday evening when I had to ask why I did not get any water in my room and later probably the worst service I ever received in the many hotels and guesthouses over the last 10 years when I ordered only a desert and it took over 50 minutes to arrive at my room after I had to ask the personnel to see the duty manager or any other manager. Their excuse is weak to say the least. For me as a guest I felt neglected. I’m disappointed in your service as a hotel and felt you drop the ball tonight. My only advise I can give is to lift your service to a much higher level than experienced tonight. We are doing business with many institutions in SA and would like to come back to Protea Hotels in any city going forward.