RB
Radisson Blu Le Vendome
Unclaimed Business
RB
Radisson Blu Le Vendome
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Ash H
1 reviews | Active since Jan 2020
8 Sept 2021, 11:10
Waiting for refund for almost 1 year Radisson Blu Le Vendomme Cape Town
Hi Guys I booked through bookings.com for 3 nights in November 2020. I PAID UPFRONT FOR ALL 3 NIGHTS. Owing to the fact that after 1 night I started feeling all the symptoms of Covid. To protect the staff and other people I chose to have my breakfast in the room and requested a taxi to leave to get medical attention and asked for a refund. I was told upon leaving that the reception staff was unable to pass a credit to my credit card but it will be dobe by management. I have spiken to a number of staff members including the finance Lady and including the Manager Johan Du Plessis whom promised ne that my refund will be done. From Then to date that I received nothing. I have correspondence from emails including direct whatsapp chats from 6th Jan 2021 to date with Johann, to NO Avail. Johan even told me when I was told that the refund needed authorisation from the UAE office and I'm in the system for the 2 nights refund. ON the 5th of April again I WAS TOLD THE FOLLOWING 'Good morning Mrs Hassan. We still awaiting our final payment certificate from the owners in the UAE office. Your refund of R 2 380.00 were loaded on the final certificate. William McIntyre the Regional Director of Radisson can confirm the above. To date I'm still waiting for my refund. I went personally to the Hitel again this year ALL to NO AVAIL AGAIN. I feel like people need tj be made aware of this poor pathetic excuses and be very weary of dealing with the Radisson Group. They happy to take your money upfront but it's almost a year that I am waiting for R2 380.00 refund. This is rather shameful and for such a well known group to treat their patrons this way. I hereby implore Johann Du Plessis and William Mcintyre to respond and to effect my refund with immediate effect. This is just wrong and it is owing and due to ME. People, please be careful when you want to support people like this. I'm disgusted by the run around I've been given. Aisha Hassen
Helpful (0)
|Replies (0)AH
Ash H
1 reviews | Active since Jan 2020
8 Sept 2021, 11:10
Waiting for refund for almost 1 year Radisson Blu Le Vendomme Cape Town
Hi Guys I booked through bookings.com for 3 nights in November 2020. I PAID UPFRONT FOR ALL 3 NIGHTS. Owing to the fact that after 1 night I started feeling all the symptoms of Covid. To protect the staff and other people I chose to have my breakfast in the room and requested a taxi to leave to get medical attention and asked for a refund. I was told upon leaving that the reception staff was unable to pass a credit to my credit card but it will be dobe by management. I have spiken to a number of staff members including the finance Lady and including the Manager Johan Du Plessis whom promised ne that my refund will be done. From Then to date that I received nothing. I have correspondence from emails including direct whatsapp chats from 6th Jan 2021 to date with Johann, to NO Avail. Johan even told me when I was told that the refund needed authorisation from the UAE office and I'm in the system for the 2 nights refund. ON the 5th of April again I WAS TOLD THE FOLLOWING 'Good morning Mrs Hassan. We still awaiting our final payment certificate from the owners in the UAE office. Your refund of R 2 380.00 were loaded on the final certificate. William McIntyre the Regional Director of Radisson can confirm the above. To date I'm still waiting for my refund. I went personally to the Hitel again this year ALL to NO AVAIL AGAIN. I feel like people need tj be made aware of this poor pathetic excuses and be very weary of dealing with the Radisson Group. They happy to take your money upfront but it's almost a year that I am waiting for R2 380.00 refund. This is rather shameful and for such a well known group to treat their patrons this way. I hereby implore Johann Du Plessis and William Mcintyre to respond and to effect my refund with immediate effect. This is just wrong and it is owing and due to ME. People, please be careful when you want to support people like this. I'm disgusted by the run around I've been given. Aisha Hassen
0
Replies (0)BA
Beena A
1 reviews | Active since Jan 2020
2 Dec 2020, 11:49
Refund:Accomodation
I am struggling to get my refund for accomodation reservation due to Covid 19. I was supposed to have received my refund in March 2020, after many phone calls & emails back & forth with no response. The refund was agreed upon with the front desk supervisor/manageress, this is so unfair because the cancellation was due to something beyond my control & I'm being given the run around. My next step would be to lodge a complaint with the Tourism Board of SA & Consumer Watch Ombudsmen. This kind of behaviour from a reputable hotel group like the Radisson is unacceptable.
Helpful (0)
|Replies (0)BA
Beena A
1 reviews | Active since Jan 2020
2 Dec 2020, 11:49
Refund:Accomodation
I am struggling to get my refund for accomodation reservation due to Covid 19. I was supposed to have received my refund in March 2020, after many phone calls & emails back & forth with no response. The refund was agreed upon with the front desk supervisor/manageress, this is so unfair because the cancellation was due to something beyond my control & I'm being given the run around. My next step would be to lodge a complaint with the Tourism Board of SA & Consumer Watch Ombudsmen. This kind of behaviour from a reputable hotel group like the Radisson is unacceptable.
0
Replies (0)KP
Ken P
1 reviews | Active since Jan 2020
18 Dec 2019, 08:36
Bad Experience
A group of us checked into the Hotel on Friday 13th and checked out Monday 16th. The check in was delayed as a result of some rooms not been ready. The service bar was understaffed. The condition of some rooms where not acceptable, showers not working , carpets in poor condition . Food from the service bar was terrible and was served cold, the Bar area was understaffed. The selection of Red Wine was limited to 1 estate which can only be classified a budget wine. I was in room 214 and an Ipad was removed on Sunday 15th by persons unknown. I reported the incident to front desk on Monday the 16th and was dismissed on the basis that this has never occurred previously. The security manager was not available and I was denied access to the Video footage and thus far have received no response from the Hotel or management. Poor show all round
Helpful (0)
|Replies (0)KP
Ken P
1 reviews | Active since Jan 2020
18 Dec 2019, 08:36
Bad Experience
A group of us checked into the Hotel on Friday 13th and checked out Monday 16th. The check in was delayed as a result of some rooms not been ready. The service bar was understaffed. The condition of some rooms where not acceptable, showers not working , carpets in poor condition . Food from the service bar was terrible and was served cold, the Bar area was understaffed. The selection of Red Wine was limited to 1 estate which can only be classified a budget wine. I was in room 214 and an Ipad was removed on Sunday 15th by persons unknown. I reported the incident to front desk on Monday the 16th and was dismissed on the basis that this has never occurred previously. The security manager was not available and I was denied access to the Video footage and thus far have received no response from the Hotel or management. Poor show all round
0
Replies (0)AZ
Alfonso Z
1 reviews | Active since Jan 2020
28 Apr 2019, 20:58
Disappointment at the Radisson
I am very disappointed by the poor hospitality received from the staff at Radisson Blue Hotel, for our 2 day stay from the 26-28 April. Upon check in we were treated by the reception staff as if we were second class guests. We did an online booking so I assume they thought we received our stay for much cheaper, hence the poor service and it did not need to be great. I made a special request for a non smoking,quiet,high up room with a walkin shower, and plenty of sunshine in the room. I received a bathtub shower room. Upon requesting to change it, it was changed but not too much sunshine and I was told that I would have to pay an upgrade fee for a room with sunshine. Service requests like water, collecting of luggage and a room plugpoint took ages to come and only after several phonecalls. We were never informed about breakfast nor about the facilities the hotel has example a swimming pool, only that the room did not come with breakfast. I have stayed at the Radisson previously in the UK where the service was outstanding, but the service at this south African Radisson affiliated hotel is far apart from this name of excellence hotels and such a disappointment. I would not recommend this hotel to anyone.
Helpful (0)
|Replies (0)AZ
Alfonso Z
1 reviews | Active since Jan 2020
28 Apr 2019, 20:58
Disappointment at the Radisson
I am very disappointed by the poor hospitality received from the staff at Radisson Blue Hotel, for our 2 day stay from the 26-28 April. Upon check in we were treated by the reception staff as if we were second class guests. We did an online booking so I assume they thought we received our stay for much cheaper, hence the poor service and it did not need to be great. I made a special request for a non smoking,quiet,high up room with a walkin shower, and plenty of sunshine in the room. I received a bathtub shower room. Upon requesting to change it, it was changed but not too much sunshine and I was told that I would have to pay an upgrade fee for a room with sunshine. Service requests like water, collecting of luggage and a room plugpoint took ages to come and only after several phonecalls. We were never informed about breakfast nor about the facilities the hotel has example a swimming pool, only that the room did not come with breakfast. I have stayed at the Radisson previously in the UK where the service was outstanding, but the service at this south African Radisson affiliated hotel is far apart from this name of excellence hotels and such a disappointment. I would not recommend this hotel to anyone.
0
Replies (0)VC
Vanity C
1 reviews | Active since Jan 2020
24 Jan 2019, 18:31
****roaches at the Radisson Blu Le Vendome
I wrote a complaint about 2 weeks ago and still have not received any response. I stayed at the Radisson Blue Le Vendome for a family holiday from the 30/12/2018 to 07/01/2019 in this time we received terrible service due to lack of staff, at one point there were no chefs in the kitchen, rooms got cleaned if the staff turned up for work and that wasn't even the worst of it, the ****roaches that were all over the room was disgusting. I reported the roaches to the front desk and they didn't take me serious only after the cleaner (when one eventually arrived) was shown the live ****roaches running around our room did the hotel take us serious and changed our room. Holiday is a time for relaxation but this was by far the most frustrating holiday I have ever had. I have a 9 month old son and I need to be extra careful with his surroundings and assumed that a hotel as Prestigious like the Radisson would ensure that at least our surroundings would be clean, bare minimum requirement.
Helpful (0)
|Replies (0)VC
Vanity C
1 reviews | Active since Jan 2020
24 Jan 2019, 18:31
****roaches at the Radisson Blu Le Vendome
I wrote a complaint about 2 weeks ago and still have not received any response. I stayed at the Radisson Blue Le Vendome for a family holiday from the 30/12/2018 to 07/01/2019 in this time we received terrible service due to lack of staff, at one point there were no chefs in the kitchen, rooms got cleaned if the staff turned up for work and that wasn't even the worst of it, the ****roaches that were all over the room was disgusting. I reported the roaches to the front desk and they didn't take me serious only after the cleaner (when one eventually arrived) was shown the live ****roaches running around our room did the hotel take us serious and changed our room. Holiday is a time for relaxation but this was by far the most frustrating holiday I have ever had. I have a 9 month old son and I need to be extra careful with his surroundings and assumed that a hotel as Prestigious like the Radisson would ensure that at least our surroundings would be clean, bare minimum requirement.
0
Replies (0)SD
Schanelle D
1 reviews | Active since Jan 2020
11 Jan 2019, 17:29
Disgusting Experience
Disgrace to the Radisson Brand... Gym bathroom in a mess. Emergency alarm went off at 6.30 -7:00. Then we were told it was a false alarm. The pool area was a mess with dirty towels left around. Only one staff member working at the bar and they could only make 2 ****tails despite a large number of choices on the menu . Damp coming through the wall. Room service line rang for a while. Completely false advertising.
Helpful (0)
|Replies (0)SD
Schanelle D
1 reviews | Active since Jan 2020
11 Jan 2019, 17:29
Disgusting Experience
Disgrace to the Radisson Brand... Gym bathroom in a mess. Emergency alarm went off at 6.30 -7:00. Then we were told it was a false alarm. The pool area was a mess with dirty towels left around. Only one staff member working at the bar and they could only make 2 ****tails despite a large number of choices on the menu . Damp coming through the wall. Room service line rang for a while. Completely false advertising.
0
Replies (0)KT
Kirstin T
1 reviews | Active since Jan 2020
14 Oct 2015, 13:06
Preauthorisation cancelled- but not fully refunded
I stayed over at the radisson blu hotel in sea point. On arrival I was asked to swipe my card for R500 for a security deposit and was advised that on check out the transaction would be cancelled and credited to my account. I now look at my statement, which shows I swiped for R405 and was the only amount credited to me. Why should I be running around for my own money?<br> <br> I had a good stay, but if this is the problem- then I'd rather not bother!
Helpful (0)
|Replies (0)KT
Kirstin T
1 reviews | Active since Jan 2020
14 Oct 2015, 13:06
Preauthorisation cancelled- but not fully refunded
I stayed over at the radisson blu hotel in sea point. On arrival I was asked to swipe my card for R500 for a security deposit and was advised that on check out the transaction would be cancelled and credited to my account. I now look at my statement, which shows I swiped for R405 and was the only amount credited to me. Why should I be running around for my own money?<br> <br> I had a good stay, but if this is the problem- then I'd rather not bother!
0
Replies (0)