KP
Ken P
Active since Dec 2019
2
Reviews
0
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Reviews
2 reviews34 months ago
ZEST CLAIM
My response to the staff was that they must send my thank you note to management in the hope of getting increase
60 replies
77 months ago
Bad Experience
A group of us checked into the Hotel on Friday 13th and checked out Monday 16th. The check in was delayed as a result of some rooms not been ready. The service bar was understaffed. The condition of some rooms where not acceptable, showers not working , carpets in poor condition . Food from the service bar was terrible and was served cold, the Bar area was understaffed. The selection of Red Wine was limited to 1 estate which can only be classified a budget wine. I was in room 214 and an Ipad was removed on Sunday 15th by persons unknown. I reported the incident to front desk on Monday the 16th and was dismissed on the basis that this has never occurred previously. The security manager was not available and I was denied access to the Video footage and thus far have received no response from the Hotel or management. Poor show all round
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)