VC
Vanity C
Active since Oct 2017
10
Reviews
0
Industries
Reviews
10 reviews16 months ago
Line cut for no reason even unknown to Vodacom
I have not had fibre connection for 2 weeks, Octotel a provider of Vodacom came to cut my line for reasons unknown to myself and Vodacom. Surely they should hold their vendor accountable but between the two they are useless. I asked that someone come to my home (after they did come a week back and said all was working only for there to still be an issue). I work from home and had to spend a small fortune on data this past 2 weeks and as things get busy as people return to work I have still not received a response or ETA. When I asked if I can cancel my line I was told there would be a notice period… from what… notice so I can get charged but there is no internet???? I’m really frustrated
56 replies
27 months ago
VODACOM IS ***********
I had a 100mg fiber line and requested that Vodacom downgrades it to 50mg, instead of downgrading they gave me a second line so I was billed for 2 lines to one property. Vodacom was surprisingly good at giving me the credit but when I asked them to cancel the 100mg line cause I dont need it they proceeded to cancel the 50mg line which was active. Now I am paying for a 100mg inactive line and when I asked them to cancel all the lines to the one address since they cant get simple instructions correct they are now making me pay for an inactive line cause I need to give 1 months notice. I asked to speak to a manager that has authority but in all the departments that I was transferred to I could not speak to a manager so seems Vodacom thrives on *****ing over their customers and management will not care enough to assist. I was going to apply for a new line with Vodacom to the same property but was just didnt trust them to get it right so now ill take my business elsewhere along with the rest of my fibre lines and contracts. THANK YOU FOR NOTHING!!!!!
116 replies
67 months ago
Fibre Installation FAIL
I requested a Fibre line with Vodacom who is more expensive than other service providers however I chose to go with them due to them being a reputable company. Their service provider installed the Fibre and I received a message on Saturday that the link is active, I still dont have internet after calling THEIR service provider as well as Vodacom. Called on Sunday: Vodacom Agent refused to assist me till I called THEIR provider Vumatel to get a reference number Called Vumatel on Monday: They advised that they do not give any reference number to Vodacom clients as their is a system whereby Vodacom can check progress Called Vodacom on Monday: Agent said he is logging a call and would send me a reference (No ref. no. received till Wednesday) Called Wednesday: Vodacom Agent advised that there was NO call logged I have requested that my line be cancelled before I even used it, this is so disappointing as I am a Vodacom customer and have been for many years. I am now wasting money on expensive data having to hotspot my laptop to work and airtime calling around.
106 replies
69 months ago
Listed on ITC but owe Vodacom R0 since 2018
I had a default listed from Vodacom a few years ago, I paid it up and requested that they clear my name. Two years later the default is still on clear score. This affects my credit record and when you try get hold of them yo will spend half the day holding on. This is really disappointing, if I recall two years ago I spent a week trying to get this cleared.
106 replies
78 months ago
Cannot get through to an agent
I have been trying to get hold of an agent however when you call their number 0860998877 there is a whole lot of voice prompts. My query is unique and cannot be assisted by a robot. I checked for an email address but nothing. This information is not clearly available and this is not the first time I have become this frustrated when trying to get hold of an agent.
210 replies
79 months ago
Terrible Service, Defective Car
I have had the worst experience at this Dealership. I brought a Used car recently and was told that there were a few scratches and dent but that would be fixed before I take ownership of the car. The car was delivered to me not only with the very same dents and scratches that were supposed to be removed but also an indicator light that was loose as well as a broken wiper (not sure how this passed roadworthy). I was upset and reached out to the dealership to fix my car, they only took it in after a week I had to drive around with a wiper banging on my rear window but this place does not care. I had finally dropped off my car to get repairs however when I picked it up there was 3 dents left on the rear door and a dent on the bonnet. I am not a car expert by far and for me to see this shoddy work In a matter of seconds means no one took a second to check the car before calling me, this speaks to their attitude towards their second hand car sales. What's worse is that this attitude stems from Top management where I was basically told that I am trying all avenues to get out of the deal due to buyers remorse instead of taking ownership for the cause of my remorse being the service and defective vehicle. This Dealership has no pride for their brand I might as well have approached a dodgy dealership as I would expect this kind of service from an unknown brand. I will never recommend this dealership to anyone. I am still waiting on the paperwork proving the vehicle went through roadworthy.
0 replies
87 months ago
King Price Agent great experience
The service I received from King Price from an Agent by the name of Simon Scott was really a great experience, with it raining in JHB the last few days I have been thinking about what would happen if I was in an unfortunate situation and needed to claim. I sent King Price an email in the evening and the next morning I received a call from Simon who verified all my details and put my mind at ease and completed information that was missing, I have peace of mind that I can drive without having to be concerned with a burden if something happens. Simon made me feel like someone he knew personally and advised me accordingly. Thank you for the putting my mind at ease, Simon you are a true asset to your company.
105 replies
88 months ago
****roaches at the Radisson Blu Le Vendome
I wrote a complaint about 2 weeks ago and still have not received any response. I stayed at the Radisson Blue Le Vendome for a family holiday from the 30/12/2018 to 07/01/2019 in this time we received terrible service due to lack of staff, at one point there were no chefs in the kitchen, rooms got cleaned if the staff turned up for work and that wasn't even the worst of it, the ****roaches that were all over the room was disgusting. I reported the roaches to the front desk and they didn't take me serious only after the cleaner (when one eventually arrived) was shown the live ****roaches running around our room did the hotel take us serious and changed our room. Holiday is a time for relaxation but this was by far the most frustrating holiday I have ever had. I have a 9 month old son and I need to be extra careful with his surroundings and assumed that a hotel as Prestigious like the Radisson would ensure that at least our surroundings would be clean, bare minimum requirement.
0 replies
96 months ago
Discovery pays R3000 towards C Section (Major Operation) rediculous
I have recently given birth by cesarean section. This procedure was pre-approved by Discovery. Upon submitting the invoice to Discovery I discovered that they didn't even cover a third of the obstetrician's bill. This is despite being on the Classic Priority Plan with 200% medical aid rate cover. The Obstetrician's in-theatre charges for this procedure is R24000 and I expected a shortfall however not to this extent. Discovery informed me that their medical aid rates for this procedure is only R3000. How can cover for serious surgery be this low? Discovery no-where discloses what their medical aid rates for this procedure is R3000 for this procedure even when I called in to query prior to giving birth. My pre-approved procedure nowhere stated that there will be a shortfall, or what the amount is that Discovery covers. If we knew, we could have made prior arrangements. I find it rediculous that Discovery only covers such a minimal amount for such serious surgery. It feels like extortion I might as well have taken my monthly payments to discovery and I would have been able to cover my medical bills comfortably. Brings me to question why I have medical aid. Why dont they disclose this information prior to the procedure, I cant trust a company that intentionally keeps such vital information from clients.
106 replies
103 months ago
Pathetic Service
I am so sick of Vodacom and their pathetic service. I called a few weeks ago requesting that my contract be cancelled, due to early cancellation they were suppose to send me a letter but this was not received. I called back now to give them my moths notice and noted there is no email address which other providers have and this works well (what is wrong with Vodacom and their service). I then proceeded to call the line and waited an hour holding only for the line to be answered and dropped, this is enough to make a bad situation worse. For a company that is suppose to be so innovative they clearly lacking in many ways, who sits on a phone call trying to get service???? I will now withhold payment and see how long it takes for them to give me a call cause that they quick on the dial and I will not pay till I am helped.
61 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)