G1
Group 1 Nissan The Glen
Unclaimed Business
G1
Group 1 Nissan The Glen
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sipho M
1 reviews | Active since Jan 2020
16 Apr 2025, 20:22
Group 1 Nissan The Glen terrible service costing its customers time and money!
16 Wednesday April 2025 I took my car in for service in the morning before 09:00am. I waited for Group 1 Nissan The Glen to contact me to give me an update on the vehicle service, no one phoned me until 17:00pm in the evening. I tried to call Group 1 Nissan The Glen more than 3 times and no one answered. I was getting worried as Group 1 Nissan The Glen is not calling me to give me an update and they are not answering their phones. I decided to use my other vehicle and drove all the way to Group 1 Nissan The Glen. When I arrived and walked into the Group 1 Nissan The Glen office, another client was frustrated, disappointed, angry like me as due to that Group 1 Nissan The Glen did not give him a call to update him on his vehicle service. This customer spent extra money on uber to request for his school kids to get home after school and he couldn't fetch his wife from work. Group 1 Nissan The Glen told the customer that his vehicle will have to remain at Group 1 Nissan The Glen that he should fetch it the following day. When I asked Group 1 Nissan The Glen to fetch my car driver they told me that they will charge me a fee of R100 and that my car will remain on their premise they will only fetch the driver to pickup my car the following day. They did not apologize and did not realize how much I lost when my vehicle was at the premise long time after the service was concluded.
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Sipho M
1 reviews | Active since Jan 2020
16 Apr 2025, 20:22
Group 1 Nissan The Glen terrible service costing its customers time and money!
16 Wednesday April 2025 I took my car in for service in the morning before 09:00am. I waited for Group 1 Nissan The Glen to contact me to give me an update on the vehicle service, no one phoned me until 17:00pm in the evening. I tried to call Group 1 Nissan The Glen more than 3 times and no one answered. I was getting worried as Group 1 Nissan The Glen is not calling me to give me an update and they are not answering their phones. I decided to use my other vehicle and drove all the way to Group 1 Nissan The Glen. When I arrived and walked into the Group 1 Nissan The Glen office, another client was frustrated, disappointed, angry like me as due to that Group 1 Nissan The Glen did not give him a call to update him on his vehicle service. This customer spent extra money on uber to request for his school kids to get home after school and he couldn't fetch his wife from work. Group 1 Nissan The Glen told the customer that his vehicle will have to remain at Group 1 Nissan The Glen that he should fetch it the following day. When I asked Group 1 Nissan The Glen to fetch my car driver they told me that they will charge me a fee of R100 and that my car will remain on their premise they will only fetch the driver to pickup my car the following day. They did not apologize and did not realize how much I lost when my vehicle was at the premise long time after the service was concluded.
0
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Baatseba M
1 reviews | Active since Jan 2020
4 Jan 2024, 13:58
Nissan Group 1 TAT is bad
Car was showing engine light, took it to Nissan last week Wednesday the 28th. Engine needs replacement according to them. Long weekend past and I accepted on Tuesday the 2nd for them to go ahead with the replacement. Friday I waited for their call, nobody called. Until now I have been waiting for their call, instead I have been calling them. They charged me R153k and in the meantime I don't have a car, they cannot even offer me a courtesy car or anything. The warranty company needs to assess the car but they need to strip it, it is taking them 3 days to do that. As I am writing this, that is where we are, they are still stripping. I am not happy at all, bad service and no prioritising. Took the car to the dealer hoping the get quality results and service but I am very disappointed.
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Baatseba M
1 reviews | Active since Jan 2020
4 Jan 2024, 13:58
Nissan Group 1 TAT is bad
Car was showing engine light, took it to Nissan last week Wednesday the 28th. Engine needs replacement according to them. Long weekend past and I accepted on Tuesday the 2nd for them to go ahead with the replacement. Friday I waited for their call, nobody called. Until now I have been waiting for their call, instead I have been calling them. They charged me R153k and in the meantime I don't have a car, they cannot even offer me a courtesy car or anything. The warranty company needs to assess the car but they need to strip it, it is taking them 3 days to do that. As I am writing this, that is where we are, they are still stripping. I am not happy at all, bad service and no prioritising. Took the car to the dealer hoping the get quality results and service but I am very disappointed.
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makgotso M
1 reviews | Active since Jan 2020
15 May 2023, 19:51
Car brokedown after being taken for a service at the dealership
My car experienced issues with the gear box the day after the driver took it to Nissan The Glen for a service. We had never experienced any issues whatsoever conveniently the next day the driver couldn't drive the car as it couldn't get into gears. Gladness advised that the part that was broken, now 'replaced' doesn't come loose however the mechanic was able to replace the broken part, this sounds like a temporary solution to me, she even asked we check if the problem still persisted. I would like the entire system to replaced as the car is still under warranty. To this day I am awaiting a call from Gladness regarding confirmation of the warranty period, she advised incorrectly to say the Nissan's warranty period is 5yrs/ 100k KM according to my knowledge it is 5yr/ 150k KM. What was disappointing is her lack of feedback.
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makgotso M
1 reviews | Active since Jan 2020
15 May 2023, 19:51
Car brokedown after being taken for a service at the dealership
My car experienced issues with the gear box the day after the driver took it to Nissan The Glen for a service. We had never experienced any issues whatsoever conveniently the next day the driver couldn't drive the car as it couldn't get into gears. Gladness advised that the part that was broken, now 'replaced' doesn't come loose however the mechanic was able to replace the broken part, this sounds like a temporary solution to me, she even asked we check if the problem still persisted. I would like the entire system to replaced as the car is still under warranty. To this day I am awaiting a call from Gladness regarding confirmation of the warranty period, she advised incorrectly to say the Nissan's warranty period is 5yrs/ 100k KM according to my knowledge it is 5yr/ 150k KM. What was disappointing is her lack of feedback.
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BF
Berni F
1 reviews | Active since Jan 2020
23 Feb 2022, 18:55
Going above and beyond in every aspect!
Paul Porteous set the bar across the board for a perfect customer experience. From the moment we reached out with a brief inquiry, Paul was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking us through the entire process. It could not have been more seamless and made the process very pleasant. His attention to detail and our satisfaction was unparalleled- going above and beyond in every aspect! He is friendly, professional, patient, helpful, funny...... a great person with good communication skills. The dealership worked hard to meet our needs. We could not get approval from any dealer because we do not live on debt. Paul and his team made it possible for us to qualify for a brand new np200. There was a hick up with the bank on Monday and as fate would have it, it was closing time at the bank. Paul arranged with their driver James to drop us off at our house and pick us up again the next morning. (Thank you James) Back at Paul on Tuesday, bank was sorted out, the lady at the finance department made two calls and said, let's go sign. (Thank you Allesha Chetty). I would recommend GROUP 1 NISSAN - THE GLEN dealership and if you do go see Paul Porteous. To everyone, I highly recommend you guys to look for Paul Porteous and try to get your deals through him. This great guy can get you your rates and very easy to work with. He makes it look and feel very simple. Thank you very much Paul, “Your thoughtfulness is a gift I will always treasure.” B
Helpful (0)
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Berni F
1 reviews | Active since Jan 2020
23 Feb 2022, 18:55
Going above and beyond in every aspect!
Paul Porteous set the bar across the board for a perfect customer experience. From the moment we reached out with a brief inquiry, Paul was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking us through the entire process. It could not have been more seamless and made the process very pleasant. His attention to detail and our satisfaction was unparalleled- going above and beyond in every aspect! He is friendly, professional, patient, helpful, funny...... a great person with good communication skills. The dealership worked hard to meet our needs. We could not get approval from any dealer because we do not live on debt. Paul and his team made it possible for us to qualify for a brand new np200. There was a hick up with the bank on Monday and as fate would have it, it was closing time at the bank. Paul arranged with their driver James to drop us off at our house and pick us up again the next morning. (Thank you James) Back at Paul on Tuesday, bank was sorted out, the lady at the finance department made two calls and said, let's go sign. (Thank you Allesha Chetty). I would recommend GROUP 1 NISSAN - THE GLEN dealership and if you do go see Paul Porteous. To everyone, I highly recommend you guys to look for Paul Porteous and try to get your deals through him. This great guy can get you your rates and very easy to work with. He makes it look and feel very simple. Thank you very much Paul, “Your thoughtfulness is a gift I will always treasure.” B
0
Replies (0)HM
Hank M
1 reviews | Active since Jan 2020
29 Sept 2020, 13:11
Disgusted
Greetings All. I must really say this service i have gotten from nissan is pathetic and disgusting. I purchased a vehicle from them this year before lockdown. I purchased this vehicle from them and paper work was sorted out and i waited for the vehicle close to a month to get it. When i finally took it from them and left the store and stopped a a fueling station to fuel and the petrol cap did not open so i called one of there sales guys who helped me named Shane. He then said they will fix it up so i carried on home with my vehicle. They then refereed me to there repair person who is a guy who stays in linymer who doea repairs NOT IN A SHOP but who works from his house. I then had to deal with this guy for a period of 3 month until i got the fuel cap fixed. The van did not even come with a spare key and service manual( But take note they said the van does have and i will get it). I had to practically beg there manager to sort the spare key out so a month back he called me to there shop and there was a guy who cut the spare key but with no remote and he says this is the best i can do for you. UP to this date 29/09/2020 i am still waiting for the service book as i need to service my van. This has not been a good journey and the Manger i spoke to his name is Paul(0790334881). I dont think that anyone should experience bad customer care from a big servive provider like nissan.
Helpful (0)
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Hank M
1 reviews | Active since Jan 2020
29 Sept 2020, 13:11
Disgusted
Greetings All. I must really say this service i have gotten from nissan is pathetic and disgusting. I purchased a vehicle from them this year before lockdown. I purchased this vehicle from them and paper work was sorted out and i waited for the vehicle close to a month to get it. When i finally took it from them and left the store and stopped a a fueling station to fuel and the petrol cap did not open so i called one of there sales guys who helped me named Shane. He then said they will fix it up so i carried on home with my vehicle. They then refereed me to there repair person who is a guy who stays in linymer who doea repairs NOT IN A SHOP but who works from his house. I then had to deal with this guy for a period of 3 month until i got the fuel cap fixed. The van did not even come with a spare key and service manual( But take note they said the van does have and i will get it). I had to practically beg there manager to sort the spare key out so a month back he called me to there shop and there was a guy who cut the spare key but with no remote and he says this is the best i can do for you. UP to this date 29/09/2020 i am still waiting for the service book as i need to service my van. This has not been a good journey and the Manger i spoke to his name is Paul(0790334881). I dont think that anyone should experience bad customer care from a big servive provider like nissan.
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Ricardo F
1 reviews | Active since Jan 2020
19 Mar 2020, 07:12
EXTREMELY POOR CUSTOMER SERVICE
EXTREMELY POOR SERVICE AND SALES DEPARTMENT Prior to purchasing my 2019 Renault Clio Auto Expression I specifically asked on several occasions that this car needs to have full service and maintenance plan similar to my BMW Full Motorplan. Prior to purchasing the Renault I requested that the car be covered for all major services and repairs, consumables and part replacement requirements etc. Renault the Glen (Pre-Owned Sales) explained that the Renault/Nissan service plan will cover all of these requirements and acts the same as a the BMW full Motorplan. It was clear that the car would have service and maintenance plan which was explained to me by the Pre-Sales Rep. I very CLEARLY explained that the car MUST have a full Service + Maintenance + Warranty etc. To which Renault said I will be fully covered and will have no need to worry. My car had to get sent in for its first service and I received a call that I need to pay for my brake pads, My understanding of any service and maintenance plan is that it must include all replacements of parts (especially brake pads or discs etc.) I then find out Group 1 did not load a proper maintenance plan only a service plan, and they then said we thought you wanted body care maintenance, which was a complete lie! I had to then pay R 2000 to resolve my brakes. Its been a month and they still not responding to resolve this issue. I suggest to anyone reading this , DO NOT PURCHASE anything from Group1 Nissan the Glen. They are very quick to sell you a car and promise you that all is included, then once the sale is done it is impossible to get feedback from Finance or Pre-Sales dept, who conveniently do not return calls or respond to emails.
Helpful (0)
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Ricardo F
1 reviews | Active since Jan 2020
19 Mar 2020, 07:12
EXTREMELY POOR CUSTOMER SERVICE
EXTREMELY POOR SERVICE AND SALES DEPARTMENT Prior to purchasing my 2019 Renault Clio Auto Expression I specifically asked on several occasions that this car needs to have full service and maintenance plan similar to my BMW Full Motorplan. Prior to purchasing the Renault I requested that the car be covered for all major services and repairs, consumables and part replacement requirements etc. Renault the Glen (Pre-Owned Sales) explained that the Renault/Nissan service plan will cover all of these requirements and acts the same as a the BMW full Motorplan. It was clear that the car would have service and maintenance plan which was explained to me by the Pre-Sales Rep. I very CLEARLY explained that the car MUST have a full Service + Maintenance + Warranty etc. To which Renault said I will be fully covered and will have no need to worry. My car had to get sent in for its first service and I received a call that I need to pay for my brake pads, My understanding of any service and maintenance plan is that it must include all replacements of parts (especially brake pads or discs etc.) I then find out Group 1 did not load a proper maintenance plan only a service plan, and they then said we thought you wanted body care maintenance, which was a complete lie! I had to then pay R 2000 to resolve my brakes. Its been a month and they still not responding to resolve this issue. I suggest to anyone reading this , DO NOT PURCHASE anything from Group1 Nissan the Glen. They are very quick to sell you a car and promise you that all is included, then once the sale is done it is impossible to get feedback from Finance or Pre-Sales dept, who conveniently do not return calls or respond to emails.
0
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sibusiso K
1 reviews | Active since Jan 2020
9 Mar 2020, 08:55
BAD SERVICE
I took my car September 2019 for a routine inspection as I had cluster problem they then said they will order it and it will take 30days, 2 months later I haven't received their call so I call back November 2019 to find out but I was never given a straight answer instead they told me to wait 60 days again. I was then only called on the 26th February 2020 and made a booking to be bring the car on the 28th February 2020, on that Friday 28th I took my car early in the morning before 7am and around 3pm they called me to say they will fetch me to take my car I waited 45minutes at their reception as no one was given me answers about my car and I was not the only one. they then told me my car was not fixed as they were over booked the whole day my car was there and only to be told around 4:30pm that it was not done. they asked if I can bring it Monday 4th March 2020 I told them I can't as I have meeting to attend at different provinces so the guy said they will come fetch the car at my work place Tuesday 3rd March 2020 nothing happened until I called today around 7am only to be told they will call me back still no one called me, I then called back 10:30am only to be kept hold as no one had answers. worst this is not the first time once my auxiliary was broken inside the radio by their technicians and I had to replace my radio still no one gave me answers then or wrote down my complain only word of mouth I waited till I bought a new radio there was no answer still.
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sibusiso K
1 reviews | Active since Jan 2020
9 Mar 2020, 08:55
BAD SERVICE
I took my car September 2019 for a routine inspection as I had cluster problem they then said they will order it and it will take 30days, 2 months later I haven't received their call so I call back November 2019 to find out but I was never given a straight answer instead they told me to wait 60 days again. I was then only called on the 26th February 2020 and made a booking to be bring the car on the 28th February 2020, on that Friday 28th I took my car early in the morning before 7am and around 3pm they called me to say they will fetch me to take my car I waited 45minutes at their reception as no one was given me answers about my car and I was not the only one. they then told me my car was not fixed as they were over booked the whole day my car was there and only to be told around 4:30pm that it was not done. they asked if I can bring it Monday 4th March 2020 I told them I can't as I have meeting to attend at different provinces so the guy said they will come fetch the car at my work place Tuesday 3rd March 2020 nothing happened until I called today around 7am only to be told they will call me back still no one called me, I then called back 10:30am only to be kept hold as no one had answers. worst this is not the first time once my auxiliary was broken inside the radio by their technicians and I had to replace my radio still no one gave me answers then or wrote down my complain only word of mouth I waited till I bought a new radio there was no answer still.
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