EXTREMELY POOR CUSTOMER SERVICE

EXTREMELY POOR SERVICE AND SALES DEPARTMENT

Prior to purchasing my 2019 Renault Clio Auto Expression I specifically asked on several occasions that this car needs to have full service and maintenance plan similar to my BMW Full Motorplan.

Prior to purchasing the Renault I requested that the car be covered for all major services and repairs, consumables and part replacement requirements etc. Renault the Glen (Pre-Owned Sales) explained that the Renault/Nissan service plan will cover all of these requirements and acts the same as a the BMW full Motorplan.

It was clear that the car would have service and maintenance plan which was explained to me by the Pre-Sales Rep.

I very CLEARLY explained that the car MUST have a full Service + Maintenance + Warranty etc. To which Renault said I will be fully covered and will have no need to worry.

My car had to get sent in for its first service and I received a call that I need to pay for my brake pads, My understanding of any service and maintenance plan is that it must include all replacements of parts (especially brake pads or discs etc.)

I then find out Group 1 did not load a proper maintenance plan only a service plan, and they then said we thought you wanted body care maintenance, which was a complete lie! I had to then pay R 2000 to resolve my brakes.

Its been a month and they still not responding to resolve this issue.

I suggest to anyone reading this , DO NOT PURCHASE anything from Group1 Nissan the Glen. They are very quick to sell you a car and promise you that all is included, then once the sale is done it is impossible to get feedback from Finance or Pre-Sales dept, who conveniently do not return calls or respond to emails.