DP
DawonZA L
Active since Mar 2022
10
Reviews
0
Industries
Reviews
10 reviews19 months ago
EDENVALE FIBRE CONNECT ISSUES - DROPS, HANGS, WORKS, DROPS, HANGS
Ongoing, erratic fibre break-out in the Edenvale area... packet loss, no response... Tried calling VOX now, and I was no 10 in the queue. When will this ongoing pain end? Bring back Telkom!
159 replies
20 months ago
MYTELNET... WE WILL GET BACK TO YOU WHEN IT SUITS US... NOT YOU
At 13h29 on Friday 23/8/24, we reported a faulty telephone instrument, used by our Sales manager ext 201. The issue was reported and acknowledged by Gideon at 13h41 on 23/8/24…, and we imagined there would be swift action to get the matter sorted. It is now 11h36 on Monday 26/8/24... and still no reasonably expected feedback on a solution for the incident. Here we go again... complacency has set-in at MyTelnet.
106 replies
25 months ago
*********** and disinterested team managing our healthcare service... which we pay for promptly each month
We requested a procedure authorisation for one of our employees, on the Boncap option, on Thursday 7th March 2024. Since then, we have had no response...and have emailed them every single day since 7/3/24... no-one ios getting back to us or our employee. This morning I eventually called and asked to speak to the Operations General manager... who was already in a meeting at 08h10? and unavailable to speak to me. When I asked for that person's contact details, was informed that "we are not allowed to provide contact details"... a service organisation? really? Our experience with Medscheme employees has been dismal from day1, and we have the proof to show this. Every instance of connecting with them has been a challenge... nothing ever works smoothly...So while the EDI claims system works well, the people at Medscheme are a major disappointment. So, to their Operations GM. you have serious work to do!
336 replies
26 months ago
DISMAL ATTENTION TO DETAILS DURING MAINTENANCE AND SERVICE
Our NISSAN NP pickup vehicle had a 90000kms service on 8/2/24 at this dealer. Since then , we've had to return it yesterday.. and again today for matters not attended-to/identified in the major service. But now, we also have detected additional issues that have cropped-up since yesterday's "service" We have prior poor service outcomes with this dealership, and every time they are paralysed to respond positively to the service issues. Also, they don't have loan vehicles for their customers to use while they extraordinarily delay for days, to get their jobs carried-out correctly, the first time. - Herman?
58 replies
28 months ago
MYTELNET HAS TURNED-AROUND ICT SERVICE PROVISION
So, the HelloPeter system will reflect that we've lashed at... and bashed... MyTelnet before, on several occasions. And while there is still opportunity to work smarter in some areas... WOW, what a turnaround!!! Had a few pleasing experiences, amidst some tight timelines, during this year, and all have returned positive and endearing “got-it-done” service deliveries. Well done Mytelnet team, naming Alvina and Gert as stars in the MyTelnet galaxy… Looking forward to a mutually rewarding 2024 with “OurTelnet”
128 replies
37 months ago
WORST TELECOM SERVICE PROVIDER
The one service which they sell, they are unable to provide... Regular fibre VOIP downtime, regular data fai***** downtime, regular voice fai***** downtime... regular downtime is the only constant. Why are you still in business?
106 replies
47 months ago
MYTENET WHEELS HAVE COME OFF AGAIN
HERE WE GO AGAIN!!!!! Some of our customers today complaining that when calling our landine, their calls are arriving at a company named, Neville labels. We called Mytelnet, and when they eventually answer their phone, they inform us that they are aware of the problem. Question: Why didn't MyTelnet inform us as their customer of this problem? Also, we have been wondering for about 4 hours why we have had no calls today what is the lost sales opportunities to us?
134 replies
48 months ago
A NEW MYTELNET?
So... I've lambasted MyTelnet on this forum a few times in the past 2 years.... but hey, something seems to have happened over there... Product stability... courtesy calls... allocating tickets to suitably competent technology people.... calling me reminding me for my input into ticket resolution.... saying something and then sticking to what they committed to? Are we seeing a new MyTelnet? Lets hope that the transformation continues... liking what I've been seeing/experiencing in the past 6 months... Well done MyTelnet team.
222 replies
49 months ago
NISSAN SA WORST BRAND AND AFTER-SALES SERVICE
This report needs to be read in conjunction with report on GROUP1 THE GLEN. Eventually... Group1 the Glen arranged a loan vehicle, which we had to fight for repeatedly, and unnecessarily resorting to social media to get their attention on their dismal, pathetic and unresponsive after sales service of a BRAND NEW VEHICLE, which had started developing a few issues, the latest being a faulty transmission... They FINALLY arranged a (dirty) loan vehicle, delivered to us, which started overheating while we were loading it. And then a fan cover fell-off. So we parked it, and for 2 days now have been liaising with Thrifty @Hazel for a replacement loan vehicle. 3 weeks later, and we still don't have our own BRAND_NEW vehicle, nor a loan vehicle which we've had to fight for... NISSAN SA, THRIFTY CAR SALES and GROUP1 NISSAN - The Glen...THEE WORST combination of motor vehicle products in all of time #LionelDawons#GeorgeStoffberg#Hazel#
74 replies
49 months ago
BRAND NEW VEHICLE HAS MANUFACTURER ISSUES, DEALER IN A COMA
THEE WORST CUSTOMER-FOCUSSED MOTOR DEALERSHIP
53 replies
Review Distribution
5 Star
1 (10%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)