MM
makgotso M
Active since Nov 2015
4
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4 reviews36 months ago
Car brokedown after being taken for a service at the dealership
My car experienced issues with the gear box the day after the driver took it to Nissan The Glen for a service. We had never experienced any issues whatsoever conveniently the next day the driver couldn't drive the car as it couldn't get into gears. Gladness advised that the part that was broken, now 'replaced' doesn't come loose however the mechanic was able to replace the broken part, this sounds like a temporary solution to me, she even asked we check if the problem still persisted. I would like the entire system to replaced as the car is still under warranty. To this day I am awaiting a call from Gladness regarding confirmation of the warranty period, she advised incorrectly to say the Nissan's warranty period is 5yrs/ 100k KM according to my knowledge it is 5yr/ 150k KM. What was disappointing is her lack of feedback.
0 replies
67 months ago
LACK OF FEEDBACK
The lack of feedback from Hollard Insurance is terrible, they definitely don't care about me being their customer. This is my first terrible experience with a car insurance company. Sent a complaint to their complaint team and nothing from their end. Claim no1333360 and 1309331
53 replies
122 months ago
My line is cut off-for out going calls
This how the problem started,I missed a Payment in January however it was recovered for in February when I was double debited. End of January my line was closed I couldn't make out going calls which I understood because of the unpaid premium. On the 21st of February it was confirmed to me that they had received two of my premiums for January & February I then asked for my line to be opened so I can start making outgoing calls since my account was up-to date.Can i just say since then up to this day may line is not open to make out going calls. After i'd called numerous times and visited the Mtn outlet at The Glen there seem to be No help,the consultant even adviced me to do a sim swap, even after the sim swap I STILL CANNOT MAKE OUTGOING CALLS.The ref for my dispute is 144378894 which I got in February, I'm so frustrated because I cannot call anyone bearing in mind that my March and April premiums are paid for . I've totally ran out of options and I'm losing out on opportunities.<br> <br>
75 replies
127 months ago
ESCALATED PREMIUMS AND MISSING AIRTIME
I've sent my complaints through to mtn's customer care a month ago even today they haven't attended to my complaints. I've received these two references, Req:5750503 and Req:5750497.In June this year my premiums increased by R20. 00 without any correspondence, apparently mtn has the right to do so when ever it feels like it . Isn't it that the 24 months premiums are fixed to settle the debt I have. Whilst having airtime when trying to make outgoing calls ill hear that voice saying I've reached my call limit I must please recharge my account . Just before my data is depleted my airtime will be used to access the Internet( I'm on a data bundle contract).
75 replies
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2 Star
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1 Star
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