Berni F

Going above and beyond in every aspect!

Paul Porteous set the bar across the board for a perfect customer experience. From the moment we reached out with a brief inquiry, Paul was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking us through the entire process. It could not have been more seamless and made the process very pleasant. His attention to detail and our satisfaction was unparalleled- going above and beyond in every aspect! He is friendly, professional, patient, helpful, funny...... a great person with good communication skills. The dealership worked hard to meet our needs. We could not get approval from any dealer because we do not live on debt. Paul and his team made it possible for us to qualify for a brand new np200. There was a hick up with the bank on Monday and as fate would have it, it was closing time at the bank. Paul arranged with their driver James to drop us off at our house and pick us up again the next morning. (Thank you James) Back at Paul on Tuesday, bank was sorted out, the lady at the finance department made two calls and said, let's go sign. (Thank you Allesha Chetty). I would recommend GROUP 1 NISSAN - THE GLEN dealership and if you do go see Paul Porteous. To everyone, I highly recommend you guys to look for Paul Porteous and try to get your deals through him. This great guy can get you your rates and very easy to work with. He makes it look and feel very simple. Thank you very much Paul, “Your thoughtfulness is a gift I will always treasure.” B