****roaches at the Radisson Blu Le Vendome

I wrote a complaint about 2 weeks ago and still have not received any response. I stayed at the Radisson Blue Le Vendome for a family holiday from the 30/12/2018 to 07/01/2019 in this time we received terrible service due to lack of staff, at one point there were no chefs in the kitchen, rooms got cleaned if the staff turned up for work and that wasn't even the worst of it, the ****roaches that were all over the room was disgusting. I reported the roaches to the front desk and they didn't take me serious only after the cleaner (when one eventually arrived) was shown the live ****roaches running around our room did the hotel take us serious and changed our room. Holiday is a time for relaxation but this was by far the most frustrating holiday I have ever had. I have a 9 month old son and I need to be extra careful with his surroundings and assumed that a hotel as Prestigious like the Radisson would ensure that at least our surroundings would be clean, bare minimum requirement.