Waiting for refund for almost 1 year Radisson Blu Le Vendomme Cape Town

Hi Guys

I booked through bookings.com for 3 nights in November 2020. I PAID UPFRONT FOR ALL 3 NIGHTS.

Owing to the fact that after 1 night I started feeling all the symptoms of Covid. To protect the staff and other people I chose to have my breakfast in the room and requested a taxi to leave to get medical attention and asked for a refund. I was told upon leaving that the reception staff was unable to pass a credit to my credit card but it will be dobe by management.

I have spiken to a number of staff members including the finance Lady and including the Manager Johan Du Plessis whom promised ne that my refund will be done. From Then to date that I received nothing.

I have correspondence from emails including direct whatsapp chats from 6th Jan 2021 to date with Johann, to NO Avail. Johan even told me when I was told that the refund needed authorisation from the UAE office and I'm in the system for the 2 nights refund.

ON the 5th of April again I WAS TOLD THE FOLLOWING 'Good morning Mrs Hassan.

We still awaiting our final payment certificate from the owners in the UAE office. Your refund of R 2 380.00 were loaded on the final certificate.

William McIntyre the Regional Director of Radisson can confirm the above.

To date I'm still waiting for my refund.

I went personally to the Hitel again this year ALL to NO AVAIL AGAIN.

I feel like people need tj be made aware of this poor pathetic excuses and be very weary of dealing with the Radisson Group.

They happy to take your money upfront but it's almost a year that I am waiting for R2 380.00 refund.

This is rather shameful and for such a well known group to treat their patrons this way.

I hereby implore Johann Du Plessis and William Mcintyre to respond and to effect my refund with immediate effect. This is just wrong and it is owing and due to ME.

People, please be careful when you want to support people like this.

I'm disgusted by the run around I've been given. Aisha Hassen