Bad Experience

A group of us checked into the Hotel on Friday 13th and checked out Monday 16th. The check in was delayed as a result of some rooms not been ready. The service bar was understaffed. The condition of some rooms where not acceptable, showers not working , carpets in poor condition . Food from the service bar was terrible and was served cold, the Bar area was understaffed. The selection of Red Wine was limited to 1 estate which can only be classified a budget wine. I was in room 214 and an Ipad was removed on Sunday 15th by persons unknown. I reported the incident to front desk on Monday the 16th and was dismissed on the basis that this has never occurred previously. The security manager was not available and I was denied access to the Video footage and thus far have received no response from the Hotel or management.

Poor show all round