Disappointment at the Radisson

I am very disappointed by the poor hospitality received from the staff at Radisson Blue Hotel, for our 2 day stay from the 26-28 April. Upon check in we were treated by the reception staff as if we were second class guests. We did an online booking so I assume they thought we received our stay for much cheaper, hence the poor service and it did not need to be great. I made a special request for a non smoking,quiet,high up room with a walkin shower, and plenty of sunshine in the room. I received a bathtub shower room. Upon requesting to change it, it was changed but not too much sunshine and I was told that I would have to pay an upgrade fee for a room with sunshine. Service requests like water, collecting of luggage and a room plugpoint took ages to come and only after several phonecalls. We were never informed about breakfast nor about the facilities the hotel has example a swimming pool, only that the room did not come with breakfast. I have stayed at the Radisson previously in the UK where the service was outstanding, but the service at this south African Radisson affiliated hotel is far apart from this name of excellence hotels and such a disappointment. I would not recommend this hotel to anyone.