

Asendia
Based on recent customer reviews, Asendia is facing significant dissatisfaction from South African shoppers receiving parcels from platforms like Shein and Temu. Customers consistently mention prolonged delivery delays, parcels stuck after customs clearance, and a frustrating handoff to DPD Laser. A recurring theme is poor communication, with tracking updates that contradict agent feedback and unreachable call centres. Several reviewers describe parcels marked as delivered without ever arriving, rude driver interactions, and damaged or missing items. A small number of customers praise quick deliveries and proactive updates, but these voices are heavily outweighed by frustration.
TrustIndex
2
Based on recent customer reviews, Asendia is facing significant dissatisfaction from South African shoppers receiving parcels from platforms like Shein and Temu. Customers consistently mention prolonged delivery delays, parcels stuck after customs clearance, and a frustrating handoff to DPD Laser. A recurring theme is poor communication, with tracking updates that contradict agent feedback and unreachable call centres. Several reviewers describe parcels marked as delivered without ever arriving, rude driver interactions, and damaged or missing items. A small number of customers praise quick deliveries and proactive updates, but these voices are heavily outweighed by frustration.
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Asendia has a TrustIndex of 2 out of 10 on Hellopeter, based on 43 reviews in the last 12 months. Hellopeter has tracked Asendia across 51 total reviews. How is the TrustIndex calculated? →
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