A
Asendia
Unclaimed Business
Transportation & Logistics|1.4|40 Reviews (last 12 months)|This business does not respond to reviews
A
Asendia
Unclaimed Business
40 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Asendia receives overwhelmingly negative feedback from South African customers. The most prominent complaints involve extreme delivery delays, parcels stuck for weeks without movement, and a near-total lack of proactive communication. Customers frequently report inconsistent or false tracking updates, including deliveries marked as completed when parcels were never received. Issues with local partner DPD Laser compound frustrations, as handoffs between companies create confusion about parcel whereabouts. Drivers are criticised for rudeness, failing to attempt delivery, and falsely reporting failed attempts. Lost and damaged parcels with no accountability further erode trust.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#23
in Transportation & Logistics
NPS Score
-93
Recommended: Unlikely
Review Distribution
1.4|40 Reviews
May '25 - Apr '26
5(7.5%)
4(2.5%)
3(0%)
2(0%)
1(90%)
5(7.5%)
4(2.5%)
3(0%)
2(0%)
1(90%)
Frequently Asked Questions About Asendia
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceQO
Qaasim O
1 reviews | Active since Jan 2020
18 Feb 2026, 06:31
Absolute Disgrace – 2+ Weeks, Zero Communication, Zero Accountability
This has been one of the most frustrating delivery experiences I’ve ever had. I placed my order on 2 February. It has now been over two weeks and my parcel is still not delivered. Tracking showed “customs clearance completed” in Johannesburg. Yet DPD claims they have not received the parcel from LINEX. After chasing for answers (because nobody bothers to update customers), LINEX suddenly says they only received a declaration for inspection on Monday, it was released yesterday/today, they might fetch it today or tomorrow, and then delivery will take another 3–5 days. So let me get this straight: • Customs cleared. • Then apparently inspected. • Then released. • Then maybe collected. • Then another week for delivery. And at no point did anyone proactively communicate any of this. Not a single update. Not a single explanation. Nothing. Customers should not have to beg for information about parcels that are already sitting in your network. If customs delays are outside your control, fine. Communication is NOT outside your control. The silence, the inconsistency between tracking updates and what your agents say, and the complete lack of ownership is unacceptable. Two logistics companies involved and yet no one seems to know where the parcel physically is or when it will actually move. This is poor service. This is poor coordination. And this is exactly why customers lose trust.
Helpful (0)
|Replies (0)QO
Qaasim O
1 reviews | Active since Jan 2020
18 Feb 2026, 06:31
Absolute Disgrace – 2+ Weeks, Zero Communication, Zero Accountability
This has been one of the most frustrating delivery experiences I’ve ever had. I placed my order on 2 February. It has now been over two weeks and my parcel is still not delivered. Tracking showed “customs clearance completed” in Johannesburg. Yet DPD claims they have not received the parcel from LINEX. After chasing for answers (because nobody bothers to update customers), LINEX suddenly says they only received a declaration for inspection on Monday, it was released yesterday/today, they might fetch it today or tomorrow, and then delivery will take another 3–5 days. So let me get this straight: • Customs cleared. • Then apparently inspected. • Then released. • Then maybe collected. • Then another week for delivery. And at no point did anyone proactively communicate any of this. Not a single update. Not a single explanation. Nothing. Customers should not have to beg for information about parcels that are already sitting in your network. If customs delays are outside your control, fine. Communication is NOT outside your control. The silence, the inconsistency between tracking updates and what your agents say, and the complete lack of ownership is unacceptable. Two logistics companies involved and yet no one seems to know where the parcel physically is or when it will actually move. This is poor service. This is poor coordination. And this is exactly why customers lose trust.
0
Replies (0)DM
Dineo M
1 reviews | Active since Jan 2020
29 Jan 2026, 06:02
Poor Parcal Tracking Updqates and Late Delivery
They have my Shein order and have not updated its whereaouts in two days. The last update says they have handed it over to DPD but DPD claims to not have received it.
Helpful (0)
|Replies (0)F
GS
Gerda S
1 reviews | Active since Jan 2020
9 Jan 2026, 10:20
Terrible courier service, dont use
Why said my parcel was delivered but I didnt receive anything. They just give it to anyone not to the person whos name is on the parcel. The parcel is worth alot now they just said it was delivered
Helpful (0)
|Replies (0)GS
Gerda S
1 reviews | Active since Jan 2020
9 Jan 2026, 10:20
Terrible courier service, dont use
Why said my parcel was delivered but I didnt receive anything. They just give it to anyone not to the person whos name is on the parcel. The parcel is worth alot now they just said it was delivered
0
Replies (0)NZ
Nobukhosi Z
1 reviews | Active since Jan 2020
5 Jan 2026, 22:24
DO NOT UTILISE ASENDIA LOGISTICS! - HORRIFIC BUSINESS ETHICS
Absolutely HORRIFIC! service from Ascendia logistics. Firstly where are they from? I am still awaiting a package from 2025!!! - CONSISTENTLY following up daily with package whereabouts and receiving LIES!!! Again! “Package out for delivery” and NOTHING!!! … this is bringing SHEIN to disrepute and this logistics company should be better vetted and placed at the end of any Business offering- if not removed at ALL! Disappointed is an understatement. This will be my LAST SHEIN ORDER , if ever received!
Helpful (0)
|Replies (0)NZ
Nobukhosi Z
1 reviews | Active since Jan 2020
5 Jan 2026, 22:24
DO NOT UTILISE ASENDIA LOGISTICS! - HORRIFIC BUSINESS ETHICS
Absolutely HORRIFIC! service from Ascendia logistics. Firstly where are they from? I am still awaiting a package from 2025!!! - CONSISTENTLY following up daily with package whereabouts and receiving LIES!!! Again! “Package out for delivery” and NOTHING!!! … this is bringing SHEIN to disrepute and this logistics company should be better vetted and placed at the end of any Business offering- if not removed at ALL! Disappointed is an understatement. This will be my LAST SHEIN ORDER , if ever received!
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Replies (0)N
DC
Dimpho C
1 reviews | Active since Jan 2020
31 Dec 2025, 11:17
Delivery issue
I ordered from shein and my package was allocated your courier it was supposed to be delivered today .When the driver called me he told me that he’s waiting outside so I went outside and waited at the main gate .When I call him he tells me he left because he was waiting inside my work premises whereby he didn’t communicate that with me .I was at the gate for more than 10 minutes like I’m stupid .When I communicate with him that he must come back to the main gate because that’s where I am he told me that he left and won’t come back because I didn’t know my address . Your drivers do what they want just because they know they will get away with it .Dissaponted is an understatement. That package has important things that i needed by tomorrow .in really disappointed
Helpful (0)
|Replies (0)DC
Dimpho C
1 reviews | Active since Jan 2020
31 Dec 2025, 11:17
Delivery issue
I ordered from shein and my package was allocated your courier it was supposed to be delivered today .When the driver called me he told me that he’s waiting outside so I went outside and waited at the main gate .When I call him he tells me he left because he was waiting inside my work premises whereby he didn’t communicate that with me .I was at the gate for more than 10 minutes like I’m stupid .When I communicate with him that he must come back to the main gate because that’s where I am he told me that he left and won’t come back because I didn’t know my address . Your drivers do what they want just because they know they will get away with it .Dissaponted is an understatement. That package has important things that i needed by tomorrow .in really disappointed
0
Replies (0)JK