QO
Qaasim O
Active since Apr 2025
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Absolute Disgrace – 2+ Weeks, Zero Communication, Zero Accountability
This has been one of the most frustrating delivery experiences I’ve ever had. I placed my order on 2 February. It has now been over two weeks and my parcel is still not delivered. Tracking showed “customs clearance completed” in Johannesburg. Yet DPD claims they have not received the parcel from LINEX. After chasing for answers (because nobody bothers to update customers), LINEX suddenly says they only received a declaration for inspection on Monday, it was released yesterday/today, they might fetch it today or tomorrow, and then delivery will take another 3–5 days. So let me get this straight: • Customs cleared. • Then apparently inspected. • Then released. • Then maybe collected. • Then another week for delivery. And at no point did anyone proactively communicate any of this. Not a single update. Not a single explanation. Nothing. Customers should not have to beg for information about parcels that are already sitting in your network. If customs delays are outside your control, fine. Communication is NOT outside your control. The silence, the inconsistency between tracking updates and what your agents say, and the complete lack of ownership is unacceptable. Two logistics companies involved and yet no one seems to know where the parcel physically is or when it will actually move. This is poor service. This is poor coordination. And this is exactly why customers lose trust.
0 replies
2 months ago
Absolute Disgrace – 2+ Weeks, Zero Communication, Zero Accountability
This has been one of the most frustrating delivery experiences I’ve ever had. I placed my order on 2 February. It has now been over two weeks and my parcel is still not delivered. Tracking showed “customs clearance completed” in Johannesburg. Yet DPD claims they have not received the parcel from LINEX. After chasing for answers (because nobody bothers to update customers), LINEX suddenly says they only received a declaration for inspection on Monday, it was released yesterday/today, they might fetch it today or tomorrow, and then delivery will take another 3–5 days. So let me get this straight: • Customs cleared. • Then apparently inspected. • Then released. • Then maybe collected. • Then another week for delivery. And at no point did anyone proactively communicate any of this. Not a single update. Not a single explanation. Nothing. Customers should not have to beg for information about parcels that are already sitting in your network. If customs delays are outside your control, fine. Communication is NOT outside your control. The silence, the inconsistency between tracking updates and what your agents say, and the complete lack of ownership is unacceptable. Two logistics companies involved and yet no one seems to know where the parcel physically is or when it will actually move. This is poor service. This is poor coordination. And this is exactly why customers lose trust.
0 replies
2 months ago
Absolute Disgrace – 2+ Weeks, Zero Communication, Zero Accountability
This has been one of the most frustrating delivery experiences I’ve ever had. I placed my order on 2 February. It has now been over two weeks and my parcel is still not delivered. Tracking showed “customs clearance completed” in Johannesburg. Yet DPD claims they have not received the parcel from LINEX. After chasing for answers (because nobody bothers to update customers), LINEX suddenly says they only received a declaration for inspection on Monday, it was released yesterday/today, they might fetch it today or tomorrow, and then delivery will take another 3–5 days. So let me get this straight: • Customs cleared. • Then apparently inspected. • Then released. • Then maybe collected. • Then another week for delivery. And at no point did anyone proactively communicate any of this. Not a single update. Not a single explanation. Nothing. Customers should not have to beg for information about parcels that are already sitting in your network. If customs delays are outside your control, fine. Communication is NOT outside your control. The silence, the inconsistency between tracking updates and what your agents say, and the complete lack of ownership is unacceptable. Two logistics companies involved and yet no one seems to know where the parcel physically is or when it will actually move. This is poor service. This is poor coordination. And this is exactly why customers lose trust.
0 replies
4 months ago
**** **** **** ****
Over the past few months, my partner has faced significant issues with IPS, a subsidiary of Isilagosio. Despite no payments being deducted in October, they resumed deductions in December, claiming it was for a 12-month payment. However, the deductions have been inconsistent and there’s been a lack of clear communication. We have requested a detailed 12-month statement to clarify these transactions, but it has not been provided. Additionally, there was an unauthorized payment that was never approved, causing financial strain. We are deeply concerned about the lack of transparency and the ongoing issues with their billing practices. We hope that IPS will address these concerns promptly and provide the necessary documentation to resolve the matter.
0 replies
12 months ago
Unauthorized Debits After False Promises – Isabella Garcia & IPS
I’m extremely disappointed with how Isabella Garcia and IPS are handling my account. I initially signed up for a R400 policy with Isabella Garcia that included some vouchers. Since then, my account has been debited for more and more money, including charges for IPS and additional products that I never fully agreed to. Most recently, I was contacted about a “collagen package” sent from IPS. I clearly told them that I could not afford it, and I was assured that it would not cost me anything. Despite that, a R1,200 debit went off my account today—including charges for this exact package I declined. To make matters worse: • I never received any official contract or documentation from IPS • I have still not received a proper policy from Isabella Garcia • I’ve tried to cancel before, but the companies keep calling at the last minute to pressure me into staying This entire process is misleading, *********, and in violation of the Consumer Protection Act. It’s unacceptable that services are added without my full, informed consent—and that I was misled into thinking something was free, only to be charged for it later. I now demand: 1. Immediate cancellation of all services and accounts 2. A full refund of the unauthorized R1,200 debit 3. Written confirmation that all future debit orders will be stopped If this issue is not resolved, I will escalate to the FAIS Ombud, National Consumer Commission, and my bank for a debit order reversal. Enough is enough—stop deceiving customers and taking money under false pretenses.
59 replies
12 months ago
Unauthorized Debits After False Promises – Isabella Garcia & IPS
I’m extremely disappointed with how Isabella Garcia and IPS are handling my account. I initially signed up for a R400 policy with Isabella Garcia that included some vouchers. Since then, my account has been debited for more and more money, including charges for IPS and additional products that I never fully agreed to. Most recently, I was contacted about a “collagen package” sent from IPS. I clearly told them that I could not afford it, and I was assured that it would not cost me anything. Despite that, a R1,200 debit went off my account today—including charges for this exact package I declined. To make matters worse: • I never received any official contract or documentation from IPS • I have still not received a proper policy from Isabella Garcia • I’ve tried to cancel before, but the companies keep calling at the last minute to pressure me into staying This entire process is misleading, *********, and in violation of the Consumer Protection Act. It’s unacceptable that services are added without my full, informed consent—and that I was misled into thinking something was free, only to be charged for it later. I now demand: 1. Immediate cancellation of all services and accounts 2. A full refund of the unauthorized R1,200 debit 3. Written confirmation that all future debit orders will be stopped If this issue is not resolved, I will escalate to the FAIS Ombud, National Consumer Commission, and my bank for a debit order reversal. Enough is enough—stop deceiving customers and taking money under false pretenses.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)