Never again.....

To whom it may concern,

Ashby Manor is on booking.com and a friend & I booked in advance to stay there earlier this year. We were so excited to be coming out to SA & especially to Cape Town. A friend of ours, who lives in Durban, recommended it to us. The booking was for the 31th March till the 2nd of April, the day we were returning to Austria. They insisted on a 50% deposit to secure the booking. (10/01/2020) However, our plans changed & the trip we then planned did not include Sea Point. We immediately contacted them & cancelled explaining the situation. (19/01/2020) We received a reply saying thank you for letting them know. On the 20/01/2020 we received an e-mail requesting banking details to refund the deposit. I immediately sent them through to her as requested. No refund was done. So the emailing continued requesting the repayment of the deposit only to be told each time a different story as to why it hadn’t been paid. The money has eventually been paid back now in October 2020, but this was due to me saying I would contact booking.com directly in connection with this issue. I would like to make you aware of how Ashby Manor operates as I am sure we are not the only ones that had this problem. Booking.com is always the one that we use when booking our places all over the world when travelling. But now I am wary to use it in the future if they are advertising places like this.

Regards