Bad service from Asic South-Africa

We bought Asics Gel Kayano 31 from Sportsmans Wearhouse on the 26 Oct 2024 and paid R3999.99 for the shoes. My husband went running over Dec and heard a tore sound just to look down and see his 2 month old running shoe has torn on the toe.

We took it back to Sportsmans Warehouse Keywest and the manager decides it was not the shoe but something that cut it(while running), after i explained what happened she “couldnt get hold of the Asic rep” and said they will let the rep look at it and let me know what the outcome is. They then gave me a call and said no sorry the rep said that they can not replace the shoe, when my husband fetched the shoes the rep never even showed up, he decided it over a photograph.

We then proceeded to email Asic Sa which the reply was sorry we only deal with online purchases. We are huge fans of Asics but after this incident the customer service and outlet has made us doubt in our choice