1 reviews | Active since Member
I purchased a 13kg Samsung top loader washing machine on 23 April 2013 and the salesperson convinced me to buy an extended warranty at an additional cost of R439 for peace of mind. He told me that Samsung products come standard with a 2 year warranty and i could pay just R439 and have another 4 years added to my warranty. That was the only reason i agreed to take the extended warranty which i also bought for my fridge, freezer, tv and stove. My washing machine is not holding water so i did not freak out as i knew i had the extended warranty. When i called the call centre today to my dismay and utter disgust i was told in a very rude manner my warranty has expired Game does not give 4 year warranties. I felt so cheated why did i spend that much to be told it was just for an additional 2 years and not 4 years as the salesperson had told me. It seems like a scam in the electronics department at GAME GATEWAY as they will sugarcoat the truth to make commission and lie to the customers. I am educated and i was duped so what are they doing to others? That man could have sold ice to an eskimo i was convinced i had peace of mind. I have all the documentation. I will never shop at this store again. Its a waste of money to buy extended warranties from Game as they lie and cheat you out of your hard earned money. PATHETIC!!!