Assagay Car Hire - Hirer beware

Paid a deposit on 15th November of R3000 to hire a car the following day for 24 hours. I paid R591 for the 24 hour hire period. Contract stated that the deposit or pro rata thereof would be refunded after a report from the Department of Transport that I had incurred no speed or parking offences. On the 8th December they received a clear report, no offences. The employee in the office copied me in on an email to the owner of the business requesting he refund me the R3000 deposit. I too, have emailed him, the emails are undelivered "mailbox full'. I have been advised by the employee/manager in the office that the owner is abroad. I wish I could rate no stars. The vehicle we hired was a "dog", full of dings and scratches, smelled of cigarettes. We have hired vehicles in South African, UK, Spain, Portugal, Italy, Switzerland, Greece and the USA and NEVER had such vehicle in such poor condition.