Deposit not refunded

So we hired a car 12 January 2023 and the car was ok didn’t give us any problems, and we took the car back in time and they were supposed to refund our deposit after 14 days and they’ve been giving us a run around telling my husband that the money will be deposited beginning of the week because they don’t do transfers on Fridays and today it’s Friday and the money hasn’t reflected and they are not taking our calls or replying our WhatsApps and the sad thing is we can’t go to them during the week cz we have work and weekend’s they don’t open so we are stuck, this weekend we needed to hire a car and we couldn’t because we now don’t trust this service from any car hire company.