False information and bad service

I have sent email and called but I get the feeling Im getting is that you do not care about customer service. I paid in full for a year subscription in July. I was told my first magazine will be delivered in August. It October and still did I do received any thing. So yesterday I received the prize for being part of the 80 people. But not everything was in the gift pack as that was said to be. So please can some please step up and give me answers.