Poor customer service

I joined the company and battle to get my documents for over a month because my details were incorrect . Debit order was supposed to run on the 1st Aug but only ran on the 7th Aug and not for the amount agreed on. I cancelled contract but 4 days later they still ran the debit order and now I have to wait 60 days for a refund. I will never recommend this provider to anyone. The customer service is disgraceful to say the least.