Astral foods sucks

Hi there I bought a goldi 5kg from an Indian store and I had a family gathering the chicken tasted funny and some of my family member had a runny tummy. Since the chicken was a goldi brand I decided to query it with the supplier. I spoke to Susan and she said she wanted a picture and I did send it as per her request and she manage to pick up information on her side that it was packed by them. Couple of day ago she wanted a slip and I've told her that Indian shops don't produce slips. I've been having a bad customer service from her its like I'm not important or I'm lying because I'm black and she's white