Disappointing Service – Refused Refund for Incorrect Battery Despite Providing Details Before Purchase

I had an incredibly frustrating experience with Astrum Peripherals, and their poor handling of a simple issue has left me extremely dissatisfied. Before placing my order, I made sure to send them the exact battery details, including the serial numbers, to ensure they would supply the correct one. Despite this, they still sent me the wrong battery.

When I reached out to resolve the issue, providing all the necessary proof and details again, I was shocked by their response. Instead of offering a refund, they only offered me store credit. This was completely unacceptable, as I needed the refund to purchase the correct battery from another supplier. I had made it crystal clear that I could not use the credit, but they refused to budge.

I went above and beyond to make sure there were no mistakes by providing the correct battery information before the order, yet Astrum still failed to supply the right product. And instead of owning their mistake and refunding me, they pushed me into accepting credit I didn’t want or need.

Their unwillingness to provide a proper refund and their lack of accountability are simply unacceptable. I’ve now had to spend even more time and effort finding the correct battery elsewhere, all because of Astrum's poor service.

I strongly recommend avoiding Astrum Peripherals if you value clear communication, proper customer service, and timely refunds. They’ve lost my business for good.