Poor service for laptop warranty

Incredibly slow service and poor communication for an ASUS work laptop warranty claim.

In the past 3 months, the laptop has been with warranty service producer Pinnacle Micro for more than 2 months after the fault was initially misdiagnosed and fell out of warranty. This is now a the third time it has gone in for repair and eliciting a response for how long the remainder of the repair will take warrants no response.

ASUS South Africa has been equally poor in service. I’ll happily return to Dell (or other brands) in the future, who had a technician come out and conduct the repair at my house, when the laptop required repair.