Asus South Africa
Claimed Business
Asus South Africa
Claimed Business
22 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Asus South Africa faces severe criticism across product quality, warranty service, and its online store fulfillment partner Digital Generation. Customers report receiving faulty laptops, experiencing lengthy and unresolved refund processes, and being unable to get warranty claims honoured. The third-party fulfillment arrangement through Digital Generation is a recurring source of frustration, with customers citing false tracking numbers, out-of-stock items still advertised, and slow communication. Repair partners like Pinnacle Micro are also criticised for misdiagnoses and extended turnaround times. Many customers indicate they will switch to competing brands.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|22 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Asus South Africa
Based on recent customer reviews, Asus South Africa faces severe criticism across product quality, warranty service, and its online store fulfillment partner Digital Generation. Customers report receiving faulty laptops, experiencing lengthy and unresolved refund processes, and being unable to get warranty claims honoured. The third-party fulfillment arrangement through Digital Generation is a recurring source of frustration, with customers citing false tracking numbers, out-of-stock items still advertised, and slow communication. Repair partners like Pinnacle Micro are also criticised for misdiagnoses and extended turnaround times. Many customers indicate they will switch to competing brands.
Asus South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. Hellopeter has tracked Asus South Africa across 172 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zandile M
1 reviews | Active since Jan 2020
9 Mar 2026, 09:10
ASUS selling products they do not have.
I bought a laptop under the impression that I was buying directly from ASUS, only to find I was buying from a third party called Digital generation. A week after they told me they had no stock and it could take over two weeks, I was give a refund option instead of them refunding me they sent a false email with a tracking number for me to track my parcel. I than called a couple of days later for assistance with the tracking number of the parcel only to find out there was not such parcel. They have since promised me a refund but I’m still waiting. The laptop is still being advertised online under the name ASUS South Africa but you guys know very well it’s out of stock. Why does the store online read as ASUS South Africa instead of Digital Generation?
Helpful (0)
|Replies (0)ZM
Zandile M
1 reviews | Active since Jan 2020
9 Mar 2026, 09:10
ASUS selling products they do not have.
I bought a laptop under the impression that I was buying directly from ASUS, only to find I was buying from a third party called Digital generation. A week after they told me they had no stock and it could take over two weeks, I was give a refund option instead of them refunding me they sent a false email with a tracking number for me to track my parcel. I than called a couple of days later for assistance with the tracking number of the parcel only to find out there was not such parcel. They have since promised me a refund but I’m still waiting. The laptop is still being advertised online under the name ASUS South Africa but you guys know very well it’s out of stock. Why does the store online read as ASUS South Africa instead of Digital Generation?
0
Replies (0)AW
Ashley W
1 reviews | Active since Jan 2020
11 Feb 2026, 13:42
Terrible Service
I paid R21,000 for a laptop via the ASUS South Africa online store (fulfilled by Digital Generation) and requested a refund before receiving the product as I needed the product urgently for work and from their reviews on other sites some customers have waited over 2 weeks for their product to arrive. The process for this refund has been unnecessarily difficult. I am now on day 3 just to approve the refund never mind make the actual transaction, after repeated requests for additional bank information (why not just reverse ?). Communication has been slow and stressful (I have had to phone twice a day just to be told that “they will follow up”) , and the experience has completely eroded my trust in this sales channel. I expected professional after-sales support for a purchase of this size and did not receive it. I will never purchase any product from an online store that uses Digital Generation again, including Asus South Africa.
Helpful (0)
|Replies (0)AW
Ashley W
1 reviews | Active since Jan 2020
11 Feb 2026, 13:42
Terrible Service
I paid R21,000 for a laptop via the ASUS South Africa online store (fulfilled by Digital Generation) and requested a refund before receiving the product as I needed the product urgently for work and from their reviews on other sites some customers have waited over 2 weeks for their product to arrive. The process for this refund has been unnecessarily difficult. I am now on day 3 just to approve the refund never mind make the actual transaction, after repeated requests for additional bank information (why not just reverse ?). Communication has been slow and stressful (I have had to phone twice a day just to be told that “they will follow up”) , and the experience has completely eroded my trust in this sales channel. I expected professional after-sales support for a purchase of this size and did not receive it. I will never purchase any product from an online store that uses Digital Generation again, including Asus South Africa.
0
Replies (0)MVDL
Mikell Van Der Linde
1 reviews | Active since Jan 2020
27 Jan 2026, 06:55
**** poor business from ASUS
We had the absolute worst experience with asus, we bought a brand new laptop from them in novemberwhich was faulty, this has been an ongoing back and forth of which to date 27 January 2026 we still have no resolution on the matter. We even had to buy another seperate laptop in the interim as they have been useless. they still have the laptop and we have not recieved a refund nor an answer on a way forward. ABSOLUTELY DISGUSTING. trust me this isnt the last and final place i am writing a review of this joke of a business.
Helpful (0)
|Replies (0)MVDL
Mikell Van Der Linde
1 reviews | Active since Jan 2020
27 Jan 2026, 06:55
**** poor business from ASUS
We had the absolute worst experience with asus, we bought a brand new laptop from them in novemberwhich was faulty, this has been an ongoing back and forth of which to date 27 January 2026 we still have no resolution on the matter. We even had to buy another seperate laptop in the interim as they have been useless. they still have the laptop and we have not recieved a refund nor an answer on a way forward. ABSOLUTELY DISGUSTING. trust me this isnt the last and final place i am writing a review of this joke of a business.
0
Replies (0)VR
Varian R
1 reviews | Active since Jan 2020
15 Jan 2026, 05:41
Dont Do It - Avoid Asus online !
Purchased a laptop on the "Asus online" store, which is administered by Digital Generation(DG). After several days I had not received any further notifications re delivery etc. I started trying to call them, which was painful - the first few call were just cut off. Eventually I reached an agent who advised that they had no idea what the status of my order was, but they would try and find out and email me, but couldnt confirm when that would be - no sense of urgency! Having parted with a large sum of money, I suddenly felt that something was up. I started to google DG and Asus online and found the most horrific complaints, about exactly what I was experiencing, as well as complaints around warranty issues etc. I immediately decided to cancel the order. I called back, and requested to speak to a Manager. She advised that she would get info and call me back, which she did. The duly informed me that they didnt even have the laptop I had purchased, so the entire process was pointless. In order to get a refund I had to send them proof of account, and wait 5-7 business days, which is actual BS. I did this, and despite several follow up emails, have still received no official confirmation that this is in fact happening. I engaged with their Sales Director on Linkedin, and to his credit he came back to me immediately, although the justification for all of this doesn't really make sense. He also advised that he would sort the refund, but I still receive no feedback on emails etc. How a brand like ASUS, that makes decent hardware, allows their reputation to be dragged through the mud by these guys is beyond me. ASUS loses a customer, DELL gains one! All that they had to do was take my money and send me a laptop, pretty simple - If they cant even do that, what is aftersales service going to be like...
Helpful (0)
|Replies (0)VR
Varian R
1 reviews | Active since Jan 2020
15 Jan 2026, 05:41
Dont Do It - Avoid Asus online !
Purchased a laptop on the "Asus online" store, which is administered by Digital Generation(DG). After several days I had not received any further notifications re delivery etc. I started trying to call them, which was painful - the first few call were just cut off. Eventually I reached an agent who advised that they had no idea what the status of my order was, but they would try and find out and email me, but couldnt confirm when that would be - no sense of urgency! Having parted with a large sum of money, I suddenly felt that something was up. I started to google DG and Asus online and found the most horrific complaints, about exactly what I was experiencing, as well as complaints around warranty issues etc. I immediately decided to cancel the order. I called back, and requested to speak to a Manager. She advised that she would get info and call me back, which she did. The duly informed me that they didnt even have the laptop I had purchased, so the entire process was pointless. In order to get a refund I had to send them proof of account, and wait 5-7 business days, which is actual BS. I did this, and despite several follow up emails, have still received no official confirmation that this is in fact happening. I engaged with their Sales Director on Linkedin, and to his credit he came back to me immediately, although the justification for all of this doesn't really make sense. He also advised that he would sort the refund, but I still receive no feedback on emails etc. How a brand like ASUS, that makes decent hardware, allows their reputation to be dragged through the mud by these guys is beyond me. ASUS loses a customer, DELL gains one! All that they had to do was take my money and send me a laptop, pretty simple - If they cant even do that, what is aftersales service going to be like...
0
Replies (0)ML
Marc L
1 reviews | Active since Jan 2020
19 Dec 2025, 14:39
I should have checked the reviews first. Poor attitude.
I bought a brand new desktop PC. It lacks the usual cables for a second harddrive inside. With hard work I eventually find out what I need and how to connect it on the motherboard. I bought a power cable, but it does not fit. Then I learn it's because ASUS uses proprietary sockets. That is annoying enough, but it gets worse. Nobody has such cable, not even ASUS and their repair centres. And when challanged they do not care about that either. So I am stuck. Their phone system sucks as their recorded menu person has such a hard accent that is really impossible to understand. I had to guess my way through the menue.
Helpful (0)
|Replies (0)ML
Marc L
1 reviews | Active since Jan 2020
19 Dec 2025, 14:39
I should have checked the reviews first. Poor attitude.
I bought a brand new desktop PC. It lacks the usual cables for a second harddrive inside. With hard work I eventually find out what I need and how to connect it on the motherboard. I bought a power cable, but it does not fit. Then I learn it's because ASUS uses proprietary sockets. That is annoying enough, but it gets worse. Nobody has such cable, not even ASUS and their repair centres. And when challanged they do not care about that either. So I am stuck. Their phone system sucks as their recorded menu person has such a hard accent that is really impossible to understand. I had to guess my way through the menue.
0
Replies (0)TR
Tommy R
1 reviews | Active since Jan 2020
28 Nov 2025, 06:17
Urgent Complaint – Warranty Registration & ROG Rewards Not Honored
Dear ASUS South Africa Team, I am writing to formally raise a complaint regarding an extremely disappointing experience with your support process concerning two high-end ASUS products that I recently purchased: ROG Strix Z890 Motherboard ROG Strix XG32WCS Monitor After purchasing these products brand new through Takealot, I attempted to register them on the ASUS website, only to find that their warranty status already showed “No Warranty.” This is unacceptable for brand-new premium devices. I then contacted ASUS support for assistance and was sent from one person to another, receiving no proper resolution. After multiple emails with no response, I eventually gave up out of frustration. In addition, I attempted to redeem my ROG rewards points, and my claim has been stuck in “processing” for over four months. When I contacted ASUS support again, I received a phone call instructing me to contact Takealot—which makes no sense, as the reward points I claimed are part of ASUS’s rewards system, not the retailer’s responsibility. I was then told that my email would be forwarded to the appropriate department, yet no one has responded again, and communication has gone silent. I stated clearly that if this matter was not resolved, I would take the issue further. Unfortunately, I am now at that point. At this stage: I have brand-new ASUS products showing no warranty I cannot use my ROG reward points I have received no effective support or resolution I have been ignored multiple times For a brand known for high-end quality and customer loyalty, this experience has been extremely disappointing and feels misleading—bordering on deceptive. I have never experienced issues like this with competing brands. I am requesting the following urgently: Immediate correction and activation of warranty status for both purchased items. Immediate resolution and fulfillment of the ROG rewards claim. A formal explanation of why this situation has occurred. If these issues cannot be resolved promptly, I would like instructions for returning both products for a full refund. I expect a response within 5 working days before I escalate this matter further, including lodging complaints with the Consumer Protection Ombudsman, the Consumer Goods & Services Ombud (CGSO), and sharing my experience publicly. I hope ASUS can resolve this quickly and restore my confidence in the brand. Kind regards, Tommy Retief Proof of purchase & product serials available upon request
Helpful (0)
|Replies (0)TR
Tommy R
1 reviews | Active since Jan 2020
28 Nov 2025, 06:17
Urgent Complaint – Warranty Registration & ROG Rewards Not Honored
Dear ASUS South Africa Team, I am writing to formally raise a complaint regarding an extremely disappointing experience with your support process concerning two high-end ASUS products that I recently purchased: ROG Strix Z890 Motherboard ROG Strix XG32WCS Monitor After purchasing these products brand new through Takealot, I attempted to register them on the ASUS website, only to find that their warranty status already showed “No Warranty.” This is unacceptable for brand-new premium devices. I then contacted ASUS support for assistance and was sent from one person to another, receiving no proper resolution. After multiple emails with no response, I eventually gave up out of frustration. In addition, I attempted to redeem my ROG rewards points, and my claim has been stuck in “processing” for over four months. When I contacted ASUS support again, I received a phone call instructing me to contact Takealot—which makes no sense, as the reward points I claimed are part of ASUS’s rewards system, not the retailer’s responsibility. I was then told that my email would be forwarded to the appropriate department, yet no one has responded again, and communication has gone silent. I stated clearly that if this matter was not resolved, I would take the issue further. Unfortunately, I am now at that point. At this stage: I have brand-new ASUS products showing no warranty I cannot use my ROG reward points I have received no effective support or resolution I have been ignored multiple times For a brand known for high-end quality and customer loyalty, this experience has been extremely disappointing and feels misleading—bordering on deceptive. I have never experienced issues like this with competing brands. I am requesting the following urgently: Immediate correction and activation of warranty status for both purchased items. Immediate resolution and fulfillment of the ROG rewards claim. A formal explanation of why this situation has occurred. If these issues cannot be resolved promptly, I would like instructions for returning both products for a full refund. I expect a response within 5 working days before I escalate this matter further, including lodging complaints with the Consumer Protection Ombudsman, the Consumer Goods & Services Ombud (CGSO), and sharing my experience publicly. I hope ASUS can resolve this quickly and restore my confidence in the brand. Kind regards, Tommy Retief Proof of purchase & product serials available upon request
0
Replies (0)AK
ANTON K
1 reviews | Active since Jan 2020
10 Nov 2025, 22:53
Poor Laptop
The Plastic is inferior, it breaks. One-Hour Battery, then it is Dead. No Backlit Keyboard. This is extremely Poor. My Asus is an i7 and paid R18000 for it. This is daylight *******. I am ashamed to add my Name to this Brand.
Helpful (0)
|Replies (0)AK
ANTON K
1 reviews | Active since Jan 2020
10 Nov 2025, 22:53
Poor Laptop
The Plastic is inferior, it breaks. One-Hour Battery, then it is Dead. No Backlit Keyboard. This is extremely Poor. My Asus is an i7 and paid R18000 for it. This is daylight *******. I am ashamed to add my Name to this Brand.
0
Replies (0)AS
Alex S
1 reviews | Active since Jan 2020
24 Oct 2025, 14:14
Poor service for laptop warranty
Incredibly slow service and poor communication for an ASUS work laptop warranty claim. In the past 3 months, the laptop has been with warranty service producer Pinnacle Micro for more than 2 months after the fault was initially misdiagnosed and fell out of warranty. This is now a the third time it has gone in for repair and eliciting a response for how long the remainder of the repair will take warrants no response. ASUS South Africa has been equally poor in service. I’ll happily return to Dell (or other brands) in the future, who had a technician come out and conduct the repair at my house, when the laptop required repair.
Helpful (0)
|Replies (0)AS
Alex S
1 reviews | Active since Jan 2020
24 Oct 2025, 14:14
Poor service for laptop warranty
Incredibly slow service and poor communication for an ASUS work laptop warranty claim. In the past 3 months, the laptop has been with warranty service producer Pinnacle Micro for more than 2 months after the fault was initially misdiagnosed and fell out of warranty. This is now a the third time it has gone in for repair and eliciting a response for how long the remainder of the repair will take warrants no response. ASUS South Africa has been equally poor in service. I’ll happily return to Dell (or other brands) in the future, who had a technician come out and conduct the repair at my house, when the laptop required repair.
0
Replies (0)