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Varian R

Active since Dec 2015

4

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0

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Reviews

4 reviews

Asus South Africa

7 months ago

Dont Do It - Avoid Asus online !

Purchased a laptop on the "Asus online" store, which is administered by Digital Generation(DG). After several days I had not received any further notifications re delivery etc. I started trying to call them, which was painful - the first few call were just cut off. Eventually I reached an agent who advised that they had no idea what the status of my order was, but they would try and find out and email me, but couldnt confirm when that would be - no sense of urgency! Having parted with a large sum of money, I suddenly felt that something was up. I started to google DG and Asus online and found the most horrific complaints, about exactly what I was experiencing, as well as complaints around warranty issues etc. I immediately decided to cancel the order. I called back, and requested to speak to a Manager. She advised that she would get info and call me back, which she did. The duly informed me that they didnt even have the laptop I had purchased, so the entire process was pointless. In order to get a refund I had to send them proof of account, and wait 5-7 business days, which is actual BS. I did this, and despite several follow up emails, have still received no official confirmation that this is in fact happening. I engaged with their Sales Director on Linkedin, and to his credit he came back to me immediately, although the justification for all of this doesn't really make sense. He also advised that he would sort the refund, but I still receive no feedback on emails etc. How a brand like ASUS, that makes decent hardware, allows their reputation to be dragged through the mud by these guys is beyond me. ASUS loses a customer, DELL gains one! All that they had to do was take my money and send me a laptop, pretty simple - If they cant even do that, what is aftersales service going to be like...

0 replies

Digital Generation / DG Store

7 months ago

Avoid Digital Generation and ASUS online !!

Purchased a laptop on the "Asus online" store, which is administered by Digital Generation(DG). After several days I had not received any further notifications re delivery etc. I started trying to call them, which was painful - the first few call were just cut off. Eventually I reached an agent who advised that they had no idea what the status of my order was, but they would try and find out and email me, but couldnt confirm when that would be - no sense of urgency! Having parted with a large sum of money, I suddenly felt that something was up. I started to google DG and Asus online and found the most horrific complaints, about exactly what I was experiencing, as well as complaints around warranty issues etc. I immediately decided to cancel the order. I called back, and requested to speak to a Manager. She advised that she would get info and call me back, which she did. The duly informed me that they didnt even have the laptop I had purchased, so the entire process was pointless. In order to get a refund I had to send them proof of account, and wait 5-7 business days, which is actual BS. I did this, and despite several follow up emails, have still received no official confirmation that this is in fact happening. I engaged with their Sales Director on Linkedin, and to his credit he came back to me immediately, although the justification for all of this doesn't really make sense. He also advised that he would sort the refund, but I still receive no feedback on emails etc. How a brand like ASUS, that makes decent hardware, allows their reputation to be dragged through the mud by these guys is beyond me. ASUS loses a customer, DELL gains one! All that they had to do was take my money and send me a laptop, pretty simple - If they cant even do that, what is aftersales service going to be like...

1 reply

46 months ago

My new go to Knife Guy

I would (and have) recommended "The Knife Guy" to anyone looking for anything knife or knife related. The pricing is fantastic in comparison to other outlets, who charge crazy prices under the guise of the volatile rand/dollar exchange rate. Added to this their selection is also far superior to any other local offering. Place the order and received the knife within 2 days. The knife is exactly as advertised and I could not be happier - would give 6 stars if possible, this is the first purchase of many... Varian van Reysen

0 replies

130 months ago

TAKEALOT.SCAM

Ordered a product. Received a call on Thursday from Mr D saying they would deliver before 3 on Friday. No package,no call, no msg, no delivery. Called Saturday spoke to phumezo and he changed the address from work to home and promised delivery before 3 Saturday. Sat at home waiting and again nothing. Called phumezo and he promised it would be delivered later. Again nothing. Called Sunday morning and poke to a lady who promised to call me back and again nothing. Called Sunday afternoon and spoke to a manager called Lusiana. He then advised that due to my address being in the hub next to midrand they could not deliver - this would have been nice to know on Saturday so I did not waste my whole off day. Lusiana then said I should drive to midrand and collect it - WTF, I should then just revert back to shopping at normal stores. What a joke....

1 reply

Review Distribution

5 Star

1 (25%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (25%)

1 Star

2 (50%)

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