TR
Tommy R
Active since Mar 2018
2
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0
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Reviews
2 reviews5 months ago
Urgent Complaint – Warranty Registration & ROG Rewards Not Honored
Dear ASUS South Africa Team, I am writing to formally raise a complaint regarding an extremely disappointing experience with your support process concerning two high-end ASUS products that I recently purchased: ROG Strix Z890 Motherboard ROG Strix XG32WCS Monitor After purchasing these products brand new through Takealot, I attempted to register them on the ASUS website, only to find that their warranty status already showed “No Warranty.” This is unacceptable for brand-new premium devices. I then contacted ASUS support for assistance and was sent from one person to another, receiving no proper resolution. After multiple emails with no response, I eventually gave up out of frustration. In addition, I attempted to redeem my ROG rewards points, and my claim has been stuck in “processing” for over four months. When I contacted ASUS support again, I received a phone call instructing me to contact Takealot—which makes no sense, as the reward points I claimed are part of ASUS’s rewards system, not the retailer’s responsibility. I was then told that my email would be forwarded to the appropriate department, yet no one has responded again, and communication has gone silent. I stated clearly that if this matter was not resolved, I would take the issue further. Unfortunately, I am now at that point. At this stage: I have brand-new ASUS products showing no warranty I cannot use my ROG reward points I have received no effective support or resolution I have been ignored multiple times For a brand known for high-end quality and customer loyalty, this experience has been extremely disappointing and feels misleading—bordering on deceptive. I have never experienced issues like this with competing brands. I am requesting the following urgently: Immediate correction and activation of warranty status for both purchased items. Immediate resolution and fulfillment of the ROG rewards claim. A formal explanation of why this situation has occurred. If these issues cannot be resolved promptly, I would like instructions for returning both products for a full refund. I expect a response within 5 working days before I escalate this matter further, including lodging complaints with the Consumer Protection Ombudsman, the Consumer Goods & Services Ombud (CGSO), and sharing my experience publicly. I hope ASUS can resolve this quickly and restore my confidence in the brand. Kind regards, Tommy Retief Proof of purchase & product serials available upon request
0 replies
98 months ago
Telkom Contract cancellations
I have been trying to cancel my mobile contract for 2 years now....no luck. calling and even going to a store is useless. Today i have spent more than 2 hours on a phone as i was told a branch cant help me. What must i do to get this done???
106 replies
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