Terrible Service

I paid R21,000 for a laptop via the ASUS South Africa online store (fulfilled by Digital Generation) and requested a refund before receiving the product as I needed the product urgently for work and from their reviews on other sites some customers have waited over 2 weeks for their product to arrive. The process for this refund has been unnecessarily difficult. I am now on day 3 just to approve the refund never mind make the actual transaction, after repeated requests for additional bank information (why not just reverse ?). Communication has been slow and stressful (I have had to phone twice a day just to be told that “they will follow up”) , and the experience has completely eroded my trust in this sales channel. I expected professional after-sales support for a purchase of this size and did not receive it.

I will never purchase any product from an online store that uses Digital Generation again, including Asus South Africa.