Terrible Service – Would Not Recommend

My experience with ATHALIA TILE AND DECOR (PTY) LTD has been extremely disappointing. They were overly persistent when trying to secure my payment, calling me daily to ask when I would pay. However, once I made the payment, their service completely changed.

After paying, I received no communication regarding delivery. Then, out of the blue on a Friday morning, I got a call saying the tiles were at my house—without any prior notice. Since I wasn’t home and had no warning, I couldn’t open for them. After a frustrating back-and-forth, I finally received my tiles more than a week after paying.

To make matters worse, when we checked the delivery, many tiles were chipped and broken. I’ve contacted Anastasia multiple times to find a solution, but as usual, I’ve received absolutely no response.

I would not recommend this company to anyone expecting good service, clear communication, or accountability.