Bad service, unreliable and not safe for any commuter's especially when there are children booked on that bus they will be left stranded dishonest and they are frauds

Good day

Today I want lay a complaints about a bus service that always leave people stranded? Atlantic Charter and Tour bus

l purchased a ticket on line about a month ago that was in October 2017 to travel from cape town to Johannesburg ,but when we arrived at the bus terminal there was no bus and their office was closed and their emergency number that they provided was not being picked up . The other alternative number that we got from the station the guy answered and said he will get back to us and never returned the call and later switch off his phone.

We were left stranded at bus terminal with no were to go. The following day on the 27th December ,when we got to Atlantic Charter and Tour bus office the guy did not want to assist us with our refund and said they are waiting for their boss, but only to learn the number that we were calling belongs to their boss who did not pick up our calls. Shamil the boss ********** 664 And the other gentle number that we called that's a manger there number ********** 624 . The manager promised me my refund from the 27th but till to date nothing from Shamil and he requested for my banking details and the tickets information but nothing and he is not picking up my calls.

The other thing we learned from the guys from the bus terminal this happens all the time from this bus people and children were left on the terminal without an alternative we had to see them off back from were they come from. Till to date I haven't received my refund and after numerous calls to Shamil l

Regards Lerato