1 reviews | Active since Member
I had a terrible experience with Atlantis Corporate Travel. I landed in Cape Town at 9:20 and my shuttle was scheduled for 9:30. Instead of being picked up, I was told the shuttle was “autocancelled” because it never received the ticket. This is extremely unorganized and unacceptable. I was left waiting for over an hour while they tried to fix something that should have been managed before I even landed. During this time, the team was rude, dismissive, and constantly cutting people off rather than offering proper assistance. No genuine apology was given for the inconvenience. The only person who showed professionalism was Cici, who listened patiently and allowed me to vent my frustration. She was helpful and respectful, unlike the rest of the team. I am appalled at the lack of accountability and the poor service I received. A company in the travel sector should know better, this level of disorganization and discourtesy is not acceptable.
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