Atlantis Dunes guard biking are robing people.

Good day, we had booked our tickets paid and confirmed with Viator an agency for Atlantis Dunes guard biking at Cape Town on 27 March 2024. Last minutes before the ride we were told the slot for 16:00 was over booked they to cancel our booking and they will refund us. Till today we still following up regarding our refund and there's no one willing to assist us. Our R1198 is gone in the name of Atlantis Dunes Quard biking.