Bad service at the Dunes Atlantis

I booked quardbikes for me and my family for 5 Adults as there is no age category for the bikes it only states 0 - 90 years and categorise all as adults. On arrival it was just chaotic we didn't know where to go,until some guy referred us to other person. We were informed that the person that I spoke to was not present and his phone was off even after after showed them confirmation. After that we had to for permits which was surprising for me because such is not indicated on the website. We eventually had our ride which was very nice and value for money because of the beauty of the place.