Poor customer service the lady should be fired or the company needs to be **** down am all the way from Mpumalanga to experience Capetowm i still have 5 days but already feel like am still gonna be ****med

The headouts adventures did us dirty with my friend we booked for a 11:00-12:00 slot which was unavailable then booked for 12:00-13:00 we then try to call using a landline no one picked up it a group of 6ppl for R4800.00 on the 11th of august as we prepare to go there for our appointmnet i happend that they have changed our time slot ok fine,on came across some challanges where we had a pauncher on our urber then called them @12:15 to tel them know of the situation but the lady we spoke to said we already late and we cannot make it we ask for a Refund but told us to reschedule but that would cost an induavidual R500 on top of the R800 we already paid we discussed as a group then realised that something i wrong here as we wer only 15 min which we take full accountability but also realise that it their fault on their side as the sent am email on the time change on the 10th of august and we all on leave we dont check our emails no telephone call or an sms sent to let us aware of the change,the lady wasnt giving us any option on how to go about in this situation or any refund but giving us”unfortunatly cant help, thers nothing i can do” as she says she is the owner funny how she can make a plan if we pay R500 to reschedules this is **** guys they made all of this i do not wish anyone to come across thus be aware of this lady she is ******,rude the way she was on the phone,even said the bussiness has been running for 8years and they will still continue doing this