Failure to Properly Manage Utilities and Property Handover – Atlas Property Group

I am lodging this complaint regarding the management services provided by Atlas Property Group in relation to my property in Aragonite Street, Nelspruit.

Atlas Property Group leased the property to Fidelity Group from August 2024. During this period, I was outside of the country and re**** fully on the agent to manage the property, including administration of municipal accounts, for which they were paid a management fee.

The Silulumanzi municipal account was fully paid and up to date when the tenants took occupation. However, when the tenants vacated the property, a substantial outstanding balance appeared on the account. This amount remains disputed, and I have not received a clear reconciliation or resolution plan from the agent.

In addition, the following issues remain unresolved:

The tenants still have furniture and belongings inside the property.

I do not have all the keys and therefore do not have full access.

Two Trellidor security doors are damaged.

Fire extinguishers have been left on the property and not removed.

Despite attempts to resolve these matters directly, I have not received satisfactory assistance or clear communication from Atlas Property Group.

As a property owner who paid for professional management services, I expected proper administration, transparency, and responsible handling of municipal accounts and tenant exit procedures.