SV
Stephan Van der Walt
Active since May 2023
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Failure to Properly Manage Utilities and Property Handover – Atlas Property Group
I am lodging this complaint regarding the management services provided by Atlas Property Group in relation to my property in Aragonite Street, Nelspruit. Atlas Property Group leased the property to Fidelity Group from August 2024. During this period, I was outside of the country and re**** fully on the agent to manage the property, including administration of municipal accounts, for which they were paid a management fee. The Silulumanzi municipal account was fully paid and up to date when the tenants took occupation. However, when the tenants vacated the property, a substantial outstanding balance appeared on the account. This amount remains disputed, and I have not received a clear reconciliation or resolution plan from the agent. In addition, the following issues remain unresolved: The tenants still have furniture and belongings inside the property. I do not have all the keys and therefore do not have full access. Two Trellidor security doors are damaged. Fire extinguishers have been left on the property and not removed. Despite attempts to resolve these matters directly, I have not received satisfactory assistance or clear communication from Atlas Property Group. As a property owner who paid for professional management services, I expected proper administration, transparency, and responsible handling of municipal accounts and tenant exit procedures.
0 replies
1 month ago
Estate Agency Withholding Two Months’ Rental – No Payment Received
I am the owner of a residential property managed by this agency under a property management mandate. The tenant has paid rental, however two months’ rental has not been paid over to me. It has now been three weeks since the most recent payment was made by the tenant, and I have still not received the funds. Despite several attempts to resolve the matter through discussions and written communication, the agent has failed to engage constructively and has instead attempted to dictate terms. I have requested: Payment of all outstanding rental arrears Transfer of the tenant’s deposit into my bank account A full rental reconciliation statement To date, these requests have not been comp**** with. The withholding of rental monies raises serious concerns regarding the handling of trust funds. Formal notices have been issued, and the matter has been escalated to the relevant regulatory authorities.
0 replies
9 months ago
Difficulty Accessing LinkedIn Account and Concerns Regarding Premium Trial
I have been attempting to log in to my account for the past three days without success, and unfortunately, I have been unable to reach any form of support during this time. This issue began shortly after I started a free trial of the LinkedIn Premium service (either 7 or 14 days). I’m concerned that once the trial converted to a paid subscription, service accessibility ceased, even though payment was processed. It feels as though the service is no longer accessible now that the subscription has been charged or refund me my Money, which I will prefer, since there is just no use in this service. I would appreciate prompt assistance in resolving this issue and ensuring access to the services I’ve paid for. Please let me know how we can move forward.
0 replies
9 months ago
Urgent Matter Regarding Multiple Vodacom Accounts - Contract Cancellation, Billing Discrepancy, and Unauthorized Package Additions
I am writing to express my profound disappointment and frustration with the service I have received from Vodacom. This letter concerns not only a recent e-sim application but also issues on my primary contract, all of which point to a serious breakdown in your company’s operational processes. In December 2024, I attempted to apply for an e-sim. The process was a complete failure, requiring me to complete the application three separate times, and I was charged on each occasion. This resulted in three payments for a single service that was never properly activated. Furthermore, my primary Vodacom contract has been subject to similar mismanagement. It has been inexplicably "upgraded" with an additional package, effectively doubling my monthly cost without my consent. This is particularly baffling given that I reside in Southeast Asia and only use the mobile number to receive calls. I had already explained this specific usage requirement and my circumstances to a Vodacom consultant who initially assisted me. The addition of an extra package is not only unnecessary but highlights a complete disregard for my communicated needs and a fundamental failure in your system. I have attempted to cancel my contract, which was due to expire in three months. I was told to submit a formal letter, which I did in December 2024. Despite my clear request, I am still being billed for the service seven months later, and the monthly charge has now increased to three times the original amount. This pattern of billing errors, unauthorized service additions, and a complete failure to process a timely contract cancellation is unacceptable. It demonstrates a level of operational inadequacy that is deeply concerning for a telecommunications company. I request an immediate investigation into this matter and demand the following actions be taken without delay: My contract on number: 079 504 3515 to be canceled immediately, effective from my initial cancellation request. A full refund for all incorrect charges, including the multiple e-sim charges, all payments since my cancellation request, and the unauthorized package on my primary contract, number 0823067504. A clear and detailed explanation for these multiple failures and what steps will be taken to prevent them from happening to other customers.
106 replies
35 months ago
stephan@zenit.co.za
After posting a complaint about bad service two weeks ago. nothing has been done since then. Please use any other company, not this one. focus on Banking?
159 replies
35 months ago
Unless company, must be another South African Company
After posting my complain about the poor service nothing has been done. Please do not use this company. you pay for insuring you luggage and when it comes to pay out, you. are on your own.
58 replies
36 months ago
Credit Card *****
More than R100 000 was ****** from my credit card in Feb 2023. I pay insurance against Fruad and still there has nothing been done about this. The policy states that it will be paid back in at the longest 3 months. It is 3 months and there is no money after contacting them on Friday last week it will not get escalated to the investigation team. Why only 3 months? The ***** started after I used my credit card at House and Home Nelspruit. I would start there if I was them, somebody cloned my card and started buying Gussi and all expensive online product from France.
976 replies
36 months ago
JNBET54001
Since 16 August 2022, I have registered a claim against Nas Colossal Africa for the loss of my son’s luggage. I have sent several emails to the consultant and every time I send mail I must give details of the goods that were in the suitcase that got lost. A claim was registered at the airport, and we just have to redo or re-claim every time we get in contact with the agency. We speak to Tina Maluleke because she was the vocal person at the agency and every time we get the message that it will be sorted in the next few days. Nothing is happening.
56 replies
36 months ago
Gate motor
I submitted a claim on 25 January 2023 for the gate motor of my residence that was stripped, and after almost a month after I submitted all information and photos of the scene, Madoda Khaba from Standard Bank acknowledged my claim and got back to me. Only after contacting them again, and again it was given some attention. For the second time, I had to submit information and photos. According to the agent(Madoda Khaba), there is no registered installer or agent that could give a quote on a replacement motor. We are in May 2023 and we are still with no gate motor. I had no success with Standard Bank to date. I have sent several e-mails and I think at this stage I get ignored. My mother is 84 years old, she has to stop in front of the gate, get out of the car, open the gate pull the car into the yard stop get out, close the gate, and then drive up to the garage. This is not fare. Would you do it to your Mom? Please let us get this fixed. I pay my insurance it should be a give-give transaction people! I have 2 bonds with Standard Bank. Is my business not good enough? This insurance is for the last 13 years, is the term too short? Should I take photos again and submit them? Please help me understand, I need my gate motor for my Mom to make it safe and easy to enter the property.
53 replies
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