NC
Nas Colossal aviation services
Unclaimed Business
NC
Nas Colossal aviation services
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Nas Colossal aviation services
Nas Colossal aviation services has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Nas Colossal aviation services across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNH
Naki H
1 reviews | Active since Jan 2020
5 Jan 2026, 08:35
MISSTREATED MINORS TERMINAL A OR Tambo
I am writing to formally raise a complaint regarding the handling of my minor brothers, who were travelling as unaccompanied minors under the care of your airline at the airport, Zambia Airways. The lady was at the counters at Terminal A under COLOSSAL AVIAPARTNER, Flight ZN305 9n Monday 5 January, departing Johannesburg to Lusaka. We arrived at the airport at 08:00, well in advance of the scheduled 10:15 departure, specifically to ensure that all procedures for unaccompanied minors were completed smoothly and without stress. The check-in process was completed early as advised. After check-in, I informed one of the male staff members at the counter that the children needed to eat. I was instructed, in a rude and dismissive manner, that whatever we chose to do, we must ensure we returned before 09:00. In response, I rushed the children to get food and ensured we returned before 09:00, prioritising compliance with staff instructions. Upon returning before 09:00, we were then told that we were “too early” and that the children would only be collected at 09:15. We waited as instructed and returned again at 09:15, only to be told to wait yet again without any clear communication or explanation. Ultimately, the children were only collected at approximately 09:47, less than 30 minutes before departure. Given the size of the airport and the distance between the check-in counters and the boarding gates, this resulted in the children being rushed to the gate while carrying heavy bags. They were not given adequate time to use the bathroom, collect water, or move calmly if they needed to, while under the supervision of a staff member, accompanying them, Qini Mavundla( I was given this name by the man at the airline controller counter), who had already demonstrated a lack of patience, empathy, and professionalism. I would like to emphasise that my concern is not whether the children eventually reached the boarding gate. The issue is the manner in which they were handled, the lack of coordination, the conflicting instructions, and the absence of care and consideration for their physical and emotional wellbeing. When parents or guardians declare children as unaccompanied minors, the expectation is that the airline assumes full responsibility for their care from check-in through to boarding. This includes clear communication, reasonable timing, and staff who are equipped to work with children respectfully and compassionately. The behaviour displayed by Qini Mavundla, as well as the conduct of other staff involved, raises serious concerns about suitability to work with unaccompanied minors under Zambian airways. While staff may not be contractually obliged to carry luggage, they are entrusted with the care of children, which requires patience, professionalism, and a basic standard of human decency. I trust that this matter will be investigated thoroughly and that corrective action will be taken to ensure that no other children are subjected to a similar experience. Need I say that when they were leaving Zambia they did not experience any of this. They were assisted to carry their bags.
Helpful (0)
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Naki H
1 reviews | Active since Jan 2020
5 Jan 2026, 08:35
MISSTREATED MINORS TERMINAL A OR Tambo
I am writing to formally raise a complaint regarding the handling of my minor brothers, who were travelling as unaccompanied minors under the care of your airline at the airport, Zambia Airways. The lady was at the counters at Terminal A under COLOSSAL AVIAPARTNER, Flight ZN305 9n Monday 5 January, departing Johannesburg to Lusaka. We arrived at the airport at 08:00, well in advance of the scheduled 10:15 departure, specifically to ensure that all procedures for unaccompanied minors were completed smoothly and without stress. The check-in process was completed early as advised. After check-in, I informed one of the male staff members at the counter that the children needed to eat. I was instructed, in a rude and dismissive manner, that whatever we chose to do, we must ensure we returned before 09:00. In response, I rushed the children to get food and ensured we returned before 09:00, prioritising compliance with staff instructions. Upon returning before 09:00, we were then told that we were “too early” and that the children would only be collected at 09:15. We waited as instructed and returned again at 09:15, only to be told to wait yet again without any clear communication or explanation. Ultimately, the children were only collected at approximately 09:47, less than 30 minutes before departure. Given the size of the airport and the distance between the check-in counters and the boarding gates, this resulted in the children being rushed to the gate while carrying heavy bags. They were not given adequate time to use the bathroom, collect water, or move calmly if they needed to, while under the supervision of a staff member, accompanying them, Qini Mavundla( I was given this name by the man at the airline controller counter), who had already demonstrated a lack of patience, empathy, and professionalism. I would like to emphasise that my concern is not whether the children eventually reached the boarding gate. The issue is the manner in which they were handled, the lack of coordination, the conflicting instructions, and the absence of care and consideration for their physical and emotional wellbeing. When parents or guardians declare children as unaccompanied minors, the expectation is that the airline assumes full responsibility for their care from check-in through to boarding. This includes clear communication, reasonable timing, and staff who are equipped to work with children respectfully and compassionately. The behaviour displayed by Qini Mavundla, as well as the conduct of other staff involved, raises serious concerns about suitability to work with unaccompanied minors under Zambian airways. While staff may not be contractually obliged to carry luggage, they are entrusted with the care of children, which requires patience, professionalism, and a basic standard of human decency. I trust that this matter will be investigated thoroughly and that corrective action will be taken to ensure that no other children are subjected to a similar experience. Need I say that when they were leaving Zambia they did not experience any of this. They were assisted to carry their bags.
0
Replies (0)kB
KR
Kelsey R
1 reviews | Active since Jan 2020
7 Aug 2025, 17:57
ETHIOPIAN AIRLINES AND COLOSSAL AVIATION HORRIFIC CUSTOMER SERVICE
If I could rate 0 stars, I would. My luggage was broken into on Ethiopian Airlines and stuff was ******. Additionally, my suitcase was broken. The zip is broken, the handle is broken and the suitcase is now incapable of locking. I have been trying for NEARLY TWO WEEKS to get information from the airline and the 'Lost Property Org' named COLOSSAL AVIATION. After way too many emails, they opened a case but NOBODY responds to my emails regarding where/ when my suitcase will be fixed. I am travelling again in 3 weeks - this is a BRAND NEW suitcase and these companies are so clueless that they cannot even manage to respond to an email about when they will be fixing my luggage or any process going forward. I have sent close to 20 emails that have not been responded to with 6 people being CC'd from the mentioned companies. BEYOND USELESS SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Kelsey R
1 reviews | Active since Jan 2020
7 Aug 2025, 17:57
ETHIOPIAN AIRLINES AND COLOSSAL AVIATION HORRIFIC CUSTOMER SERVICE
If I could rate 0 stars, I would. My luggage was broken into on Ethiopian Airlines and stuff was ******. Additionally, my suitcase was broken. The zip is broken, the handle is broken and the suitcase is now incapable of locking. I have been trying for NEARLY TWO WEEKS to get information from the airline and the 'Lost Property Org' named COLOSSAL AVIATION. After way too many emails, they opened a case but NOBODY responds to my emails regarding where/ when my suitcase will be fixed. I am travelling again in 3 weeks - this is a BRAND NEW suitcase and these companies are so clueless that they cannot even manage to respond to an email about when they will be fixing my luggage or any process going forward. I have sent close to 20 emails that have not been responded to with 6 people being CC'd from the mentioned companies. BEYOND USELESS SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (0)RH
Randall H
1 reviews | Active since Jan 2020
14 Jul 2025, 14:56
Lost Baggage and poor service
My bag was lost in Dar es Salaam last Sunday (6 July 2025). On arrival in JHB, I submitted a passenger inquiry with Colossal Aviapartner - the baggage handling service for Air Tanzania. The next day, I was told by Colossal staff that the bag would be in my possession in two days. Later last week, I found out that they didn't even know where the bag was - by their own admission. This then led me to enquire with Air Tanzania, and the bag was subsequently traced in Dar es Salaam. The bag was then sent to JHB and got there on 13 July. This morning, 14 July, I called Colossal and I was told that the bag would be in Cape Town around 12 pm - I managed to get thru, but since then neither myself nor Airlink, the partner they use to transport lost baggage, nor the Colossal staff at Cape Town International Airport could get through to any of Colossal's numbers - . I have been to the airport where I met the Colossal Staff, and they could not trace the bag on their system. I went to Airlink's baggage kiosk in domestic arrivals, and they also found no trace of the bag. What is your company doing? I am definitely disgusted with the service received by your staff
Helpful (0)
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Randall H
1 reviews | Active since Jan 2020
14 Jul 2025, 14:56
Lost Baggage and poor service
My bag was lost in Dar es Salaam last Sunday (6 July 2025). On arrival in JHB, I submitted a passenger inquiry with Colossal Aviapartner - the baggage handling service for Air Tanzania. The next day, I was told by Colossal staff that the bag would be in my possession in two days. Later last week, I found out that they didn't even know where the bag was - by their own admission. This then led me to enquire with Air Tanzania, and the bag was subsequently traced in Dar es Salaam. The bag was then sent to JHB and got there on 13 July. This morning, 14 July, I called Colossal and I was told that the bag would be in Cape Town around 12 pm - I managed to get thru, but since then neither myself nor Airlink, the partner they use to transport lost baggage, nor the Colossal staff at Cape Town International Airport could get through to any of Colossal's numbers - . I have been to the airport where I met the Colossal Staff, and they could not trace the bag on their system. I went to Airlink's baggage kiosk in domestic arrivals, and they also found no trace of the bag. What is your company doing? I am definitely disgusted with the service received by your staff
0
Replies (0)LD
Lilitha D
1 reviews | Active since Jan 2020
28 May 2025, 15:20
Lost Baggage
I am extremely appalled by the service this airline has provided me. I landed on the 7th of May through Ethiopian Airlines from Tenerife, Spain to Cape Town, South Africa, only to find that they have lost my luggage! They promised that my luggage got mixed with a different flight would be landing the next day however I was never contacted regarding that. I have extremely expensive items in that suitcase which according to their regulations will either not be compensated for or I will be compensated 20$ per kg. I’m sorry but I refuse to accept that!!! 20$ per kg will never account for the contents that are in that suitcase. I contacted them plenty of times and they promised that they were looking for my bag but it has literally been 3 weeks now and they claim it has been lost and sent me a form to sign and fill out my banking details??? Excuse me are we just going to disregard that those are valuable items???? Some of them irreplaceable. Avoid this airline at all costs!! This is absolutely disgusting!!!!
Helpful (0)
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Lilitha D
1 reviews | Active since Jan 2020
28 May 2025, 15:20
Lost Baggage
I am extremely appalled by the service this airline has provided me. I landed on the 7th of May through Ethiopian Airlines from Tenerife, Spain to Cape Town, South Africa, only to find that they have lost my luggage! They promised that my luggage got mixed with a different flight would be landing the next day however I was never contacted regarding that. I have extremely expensive items in that suitcase which according to their regulations will either not be compensated for or I will be compensated 20$ per kg. I’m sorry but I refuse to accept that!!! 20$ per kg will never account for the contents that are in that suitcase. I contacted them plenty of times and they promised that they were looking for my bag but it has literally been 3 weeks now and they claim it has been lost and sent me a form to sign and fill out my banking details??? Excuse me are we just going to disregard that those are valuable items???? Some of them irreplaceable. Avoid this airline at all costs!! This is absolutely disgusting!!!!
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Replies (0)SB
Sharmane B
1 reviews | Active since Jan 2020
20 Jul 2024, 14:01
Bags forced open by NAS employees to ***** content...unacceptable
Our luggage stayed behind in Atlanta USA , we reported and asked NAS to sent it to JHB. Luggage arrived in JHB , but NAS sent it to Cape Town...? After 2 days NAS Cape Town reported our luggage was forced open at Cape Town , we should come and fetch it ourselves....What kind of employees does this company employ????? Their website claims the following: "At NCAS, our multi-cultural and diverse team of employees is core to our success"... what success , success in forcing bags open to ***** the content.....Unacceptable , these employees does not deserve a job.
Helpful (0)
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Sharmane B
1 reviews | Active since Jan 2020
20 Jul 2024, 14:01
Bags forced open by NAS employees to ***** content...unacceptable
Our luggage stayed behind in Atlanta USA , we reported and asked NAS to sent it to JHB. Luggage arrived in JHB , but NAS sent it to Cape Town...? After 2 days NAS Cape Town reported our luggage was forced open at Cape Town , we should come and fetch it ourselves....What kind of employees does this company employ????? Their website claims the following: "At NCAS, our multi-cultural and diverse team of employees is core to our success"... what success , success in forcing bags open to ***** the content.....Unacceptable , these employees does not deserve a job.
0
Replies (0)CW
Carol W
1 reviews | Active since Jan 2020
15 Jul 2024, 08:24
Colossal wanting payment for an expert's call to advise
I lost my luggage in Dubai on my way to New Zealand due to the floods in April so I cancelled my Auckland flights after 2 cancelled flights to Auckland and returned to Durban on the 19th April 2024. My luggage was lost so I reported this to Emirates and was contacted by Colossal. I have just had a call online with one of their experts explaining the circumstances of my dealings with their representative and I was asked if I wanted to be contacted by an expert. When I rep**** "yes" I was asked to pay, on my credit card R15.00 for the expert's contact/advice. A small amount, but REALLY, what service is this???
Helpful (0)
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Carol W
1 reviews | Active since Jan 2020
15 Jul 2024, 08:24
Colossal wanting payment for an expert's call to advise
I lost my luggage in Dubai on my way to New Zealand due to the floods in April so I cancelled my Auckland flights after 2 cancelled flights to Auckland and returned to Durban on the 19th April 2024. My luggage was lost so I reported this to Emirates and was contacted by Colossal. I have just had a call online with one of their experts explaining the circumstances of my dealings with their representative and I was asked if I wanted to be contacted by an expert. When I rep**** "yes" I was asked to pay, on my credit card R15.00 for the expert's contact/advice. A small amount, but REALLY, what service is this???
0
Replies (0)MS
Melissa S
1 reviews | Active since Jan 2020
15 Jul 2024, 07:12
Lost luggage and no assistance received so far 15 days later
We returned from Dubai on the 1st of July 2024. One of the suitcases was lost and nobody can assist or tell me where to from here. Today is the 15th already and I call everyday and get given email addresses and WhatsApp numbers of so called people that will assist with opening a case. I have no reference as yet. We did complete the necessary form before our flight back to Pe. This had all our info as well as flight and Baggage tag details. What happens next in this case as the service I'm receiving is pathetic to say the least. I was assisted by a Fundiswa as well as Beauty
Helpful (0)
|Replies (0)MS
Melissa S
1 reviews | Active since Jan 2020
15 Jul 2024, 07:12
Lost luggage and no assistance received so far 15 days later
We returned from Dubai on the 1st of July 2024. One of the suitcases was lost and nobody can assist or tell me where to from here. Today is the 15th already and I call everyday and get given email addresses and WhatsApp numbers of so called people that will assist with opening a case. I have no reference as yet. We did complete the necessary form before our flight back to Pe. This had all our info as well as flight and Baggage tag details. What happens next in this case as the service I'm receiving is pathetic to say the least. I was assisted by a Fundiswa as well as Beauty
0
Replies (0)