Utterly disgusting, highly disappointing ATM SOLUTIONS

First year with the ATM was good and awesome service from the relationship executive Sweetness. After she left it; about a year ;the service has been downhill from then on. I have never received such excetionally poor customer service from Skhumbuzo Buthelezi. This person doesn't know how to speak or deal with customers. Besides my ATM being a problem , literally every 48hrs but Skhumbuzo has been utterly uselessness to us. I urge Atm solutions to follow up with any of his clients because I cannot be the only one complaining. I sent an emal last friday asking to terminate my contract, he hasnt responded to my email. But he responds to my brother's emails. Then he says he is on leave to me. Utterly disgusting, highly disappointing.