Un honest Sale Practices Audensberg Toyota Worcester

Dear Toyota SA

I hope this email finds you well. I am writing to you as a concerned customer who purchased a vehicle from your dealership approximately two years ago. Unfortunately, recent revelations have brought to light significant issues with the car that require urgent attention and resolution.

Approximately three weeks ago, I observed an unusual discoloration in the paintwork of the vehicle, leading me to suspect potential damage from a chemical during a routine car wash. Subsequently, on Friday, the 24th of November 2023, I sought a quote from a reputable paint and panelbeater company with the intention of rectifying the issue through my insurance.

To my dismay, the professionals at the paint and panelbeater company uncovered evidence that the vehicle had been involved in an accident and had undergone substandard paintwork using an incorrect spray paint. This discovery is deeply troubling, as I was under the impression that I purchased a vehicle with a clean history.

Upon contacting your dealership to seek clarification and resolution, the Manager's response was dismissive, stating that accusations should not be made without proof. The manager, who was involved in the sales process, informed me that he would discuss the matter with his superior and provide an answer on the Monday following the weekend. However, I did not receive a call, and upon reaching out, I was given the manager's number to contact him. During our conversation, he asserted that, given the elapsed two years, they could do nothing, and they had no way of knowing about the accident if it was not visible. I also raised concerns about the ethical implications of selling a vehicle without disclosing its complete history, thereby affecting its true value.

I find it disheartening that your dealership claims to be unaware of any accident history associated with the vehicle. Given the gravity of this situation, it is perplexing how such crucial information could have been overlooked during the initial sale.

Since the purchase, I have not been involved in any accidents with the vehicle. In the event of such an incident, I would naturally resort to my insurance for assistance. Therefore, I am deeply disappointed and concerned about the integrity of the transaction, considering the misrepresentation of the vehicle's condition at the time of sale.

The discovery of an accident history significantly impacts the value of the vehicle, compelling me to explore legal avenues to address this matter. I intend to gather all relevant information, including the history of the vehicle, to seek accountability for the damages caused by this omission.

In light of these circumstances, I must draw your attention to the legal terms and conditions governing consumer transactions. Misrepresentation of the vehicle's condition at the time of sale is a serious matter that may warrant legal action. I kindly request that you promptly review and address this matter to avoid any further escalation.

Furthermore, I feel compelled to inform you that I am considering involving the services of an ombudsman to mediate this dispute and seek a fair resolution. This step is taken in accordance with my rights as a consumer and in the interest of achieving a swift and impartial resolution to this matter.

Additionally, I believe it is necessary to notify ABSA that the value of the vehicle is compromised due to the concealed accident, potentially affecting any financing arrangements associated with the purchase.

I trust that your dealership values its customers and is committed to rectifying such situations promptly. I anticipate your immediate attention to this matter and request a comprehensive response outlining the steps your dealership will take to address the concealed accident history, substandard paintwork, and the resultant devaluation of the vehicle.

Thank you for your immediate attention to this matter.

Sincerely, Eslin 0636236168