AT
Audensberg Toyota
Claimed Business
AT
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
-100Unlikely
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSR
Stephanie R
1 reviews | Active since Jan 2020
1 May 2025, 08:51
Shocking service from Toyota
As we only use Hilux's in our fleet for many years and we have Toyota's as our daily drivers too we were shocked at the experience we had at Audensberg Toyota. Our main refrigerated vehicle went in as it was smoking and pointed towards that it was injectors, after a few days at Toyota and no answer we got word that it is the ECU that is a problem - weird I know - Then we had to give in a whole bunch of paperwork ect before this can be ordered and replaced. which was weird but we paid for it to get it fixed. Do note in the meanwhile there is no "rush" to get this vehicle back in our fleet, its our main vehicle and we using our old vehicle that is purely for standby for deliveries. THEN after we asked what is going on they came back and said it is the injectors - now how does it go from ECU to injectors and we need to keep on paying for this. Even though the ECU was not a problem. The service manager is ****y and says it's the problem and is not helping to give us clearer answer on how this problem became 2 fauts. He also failed to tell us they struggled to start the fleet vehicle, where they might have damaged the ECU. Rather blame the customer right?! We now in for R50 000 for a problem that didnt exist when we brought the vehicle in. He is rude and with all of this we didnt even have a quote on the new injectors or a time line when our vehicle will be fixed. Very sad to say that this experience leaves a terible taste behind after so many years of good service and reliability from Toyota.
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Stephanie R
1 reviews | Active since Jan 2020
1 May 2025, 08:51
Shocking service from Toyota
As we only use Hilux's in our fleet for many years and we have Toyota's as our daily drivers too we were shocked at the experience we had at Audensberg Toyota. Our main refrigerated vehicle went in as it was smoking and pointed towards that it was injectors, after a few days at Toyota and no answer we got word that it is the ECU that is a problem - weird I know - Then we had to give in a whole bunch of paperwork ect before this can be ordered and replaced. which was weird but we paid for it to get it fixed. Do note in the meanwhile there is no "rush" to get this vehicle back in our fleet, its our main vehicle and we using our old vehicle that is purely for standby for deliveries. THEN after we asked what is going on they came back and said it is the injectors - now how does it go from ECU to injectors and we need to keep on paying for this. Even though the ECU was not a problem. The service manager is ****y and says it's the problem and is not helping to give us clearer answer on how this problem became 2 fauts. He also failed to tell us they struggled to start the fleet vehicle, where they might have damaged the ECU. Rather blame the customer right?! We now in for R50 000 for a problem that didnt exist when we brought the vehicle in. He is rude and with all of this we didnt even have a quote on the new injectors or a time line when our vehicle will be fixed. Very sad to say that this experience leaves a terible taste behind after so many years of good service and reliability from Toyota.
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Erna R
1 reviews | Active since Jan 2020
13 Mar 2025, 19:29
Dishonesty & Bullying By Toyota Manament
Service Manager is a ***ist bully and allowed by Audenberg Toyota to treat customers and vehicles with disrespect. I Revealed dishonesty by Toyota staff wrt my vehicle then asked to remove my vehicle from the premises. Telephone recordings to prove contradicting information. Does that reflect Toyota culture or is that just Audenberg Toyota management?
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Erna R
1 reviews | Active since Jan 2020
13 Mar 2025, 19:29
Dishonesty & Bullying By Toyota Manament
Service Manager is a ***ist bully and allowed by Audenberg Toyota to treat customers and vehicles with disrespect. I Revealed dishonesty by Toyota staff wrt my vehicle then asked to remove my vehicle from the premises. Telephone recordings to prove contradicting information. Does that reflect Toyota culture or is that just Audenberg Toyota management?
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Replies (0)GH
Geoff H
1 reviews | Active since Jan 2020
12 Jun 2024, 18:23
Audensberg shared my personal info.
Contacted Romeo at Audensberg enquiring about a vehicle. I had previously had a very positive experience there. Recieved quotation. Not otp, nothing accepted and next thing my details are shared with netstar in spite of me rejecting netstar's first sms. They will now be contacting me regarding my purchase? I gave no permission for my details to be shared. Pity as I was looking forward to doing business with Toyota audensberg again. Romeo then openly tells me on whattsapp that when a QUOTATION is generated that netstar automatically see the client? Please Keep the deal Romeo. Sad.
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Geoff H
1 reviews | Active since Jan 2020
12 Jun 2024, 18:23
Audensberg shared my personal info.
Contacted Romeo at Audensberg enquiring about a vehicle. I had previously had a very positive experience there. Recieved quotation. Not otp, nothing accepted and next thing my details are shared with netstar in spite of me rejecting netstar's first sms. They will now be contacting me regarding my purchase? I gave no permission for my details to be shared. Pity as I was looking forward to doing business with Toyota audensberg again. Romeo then openly tells me on whattsapp that when a QUOTATION is generated that netstar automatically see the client? Please Keep the deal Romeo. Sad.
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Eslin S
1 reviews | Active since Jan 2020
28 Nov 2023, 13:51
Un honest Sale Practices Audensberg Toyota Worcester
Dear Toyota SA I hope this email finds you well. I am writing to you as a concerned customer who purchased a vehicle from your dealership approximately two years ago. Unfortunately, recent revelations have brought to light significant issues with the car that require urgent attention and resolution. Approximately three weeks ago, I observed an unusual discoloration in the paintwork of the vehicle, leading me to suspect potential damage from a chemical during a routine car wash. Subsequently, on Friday, the 24th of November 2023, I sought a quote from a reputable paint and panelbeater company with the intention of rectifying the issue through my insurance. To my dismay, the professionals at the paint and panelbeater company uncovered evidence that the vehicle had been involved in an accident and had undergone substandard paintwork using an incorrect spray paint. This discovery is deeply troubling, as I was under the impression that I purchased a vehicle with a clean history. Upon contacting your dealership to seek clarification and resolution, the Manager's response was dismissive, stating that accusations should not be made without proof. The manager, who was involved in the sales process, informed me that he would discuss the matter with his superior and provide an answer on the Monday following the weekend. However, I did not receive a call, and upon reaching out, I was given the manager's number to contact him. During our conversation, he asserted that, given the elapsed two years, they could do nothing, and they had no way of knowing about the accident if it was not visible. I also raised concerns about the ethical implications of selling a vehicle without disclosing its complete history, thereby affecting its true value. I find it disheartening that your dealership claims to be unaware of any accident history associated with the vehicle. Given the gravity of this situation, it is perplexing how such crucial information could have been overlooked during the initial sale. Since the purchase, I have not been involved in any accidents with the vehicle. In the event of such an incident, I would naturally resort to my insurance for assistance. Therefore, I am deeply disappointed and concerned about the integrity of the transaction, considering the misrepresentation of the vehicle's condition at the time of sale. The discovery of an accident history significantly impacts the value of the vehicle, compelling me to explore legal avenues to address this matter. I intend to gather all relevant information, including the history of the vehicle, to seek accountability for the damages caused by this omission. In light of these circumstances, I must draw your attention to the legal terms and conditions governing consumer transactions. Misrepresentation of the vehicle's condition at the time of sale is a serious matter that may warrant legal action. I kindly request that you promptly review and address this matter to avoid any further escalation. Furthermore, I feel compelled to inform you that I am considering involving the services of an ombudsman to mediate this dispute and seek a fair resolution. This step is taken in accordance with my rights as a consumer and in the interest of achieving a swift and impartial resolution to this matter. Additionally, I believe it is necessary to notify ABSA that the value of the vehicle is compromised due to the concealed accident, potentially affecting any financing arrangements associated with the purchase. I trust that your dealership values its customers and is committed to rectifying such situations promptly. I anticipate your immediate attention to this matter and request a comprehensive response outlining the steps your dealership will take to address the concealed accident history, substandard paintwork, and the resultant devaluation of the vehicle. Thank you for your immediate attention to this matter. Sincerely, Eslin 0636236168
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Eslin S
1 reviews | Active since Jan 2020
28 Nov 2023, 13:51
Un honest Sale Practices Audensberg Toyota Worcester
Dear Toyota SA I hope this email finds you well. I am writing to you as a concerned customer who purchased a vehicle from your dealership approximately two years ago. Unfortunately, recent revelations have brought to light significant issues with the car that require urgent attention and resolution. Approximately three weeks ago, I observed an unusual discoloration in the paintwork of the vehicle, leading me to suspect potential damage from a chemical during a routine car wash. Subsequently, on Friday, the 24th of November 2023, I sought a quote from a reputable paint and panelbeater company with the intention of rectifying the issue through my insurance. To my dismay, the professionals at the paint and panelbeater company uncovered evidence that the vehicle had been involved in an accident and had undergone substandard paintwork using an incorrect spray paint. This discovery is deeply troubling, as I was under the impression that I purchased a vehicle with a clean history. Upon contacting your dealership to seek clarification and resolution, the Manager's response was dismissive, stating that accusations should not be made without proof. The manager, who was involved in the sales process, informed me that he would discuss the matter with his superior and provide an answer on the Monday following the weekend. However, I did not receive a call, and upon reaching out, I was given the manager's number to contact him. During our conversation, he asserted that, given the elapsed two years, they could do nothing, and they had no way of knowing about the accident if it was not visible. I also raised concerns about the ethical implications of selling a vehicle without disclosing its complete history, thereby affecting its true value. I find it disheartening that your dealership claims to be unaware of any accident history associated with the vehicle. Given the gravity of this situation, it is perplexing how such crucial information could have been overlooked during the initial sale. Since the purchase, I have not been involved in any accidents with the vehicle. In the event of such an incident, I would naturally resort to my insurance for assistance. Therefore, I am deeply disappointed and concerned about the integrity of the transaction, considering the misrepresentation of the vehicle's condition at the time of sale. The discovery of an accident history significantly impacts the value of the vehicle, compelling me to explore legal avenues to address this matter. I intend to gather all relevant information, including the history of the vehicle, to seek accountability for the damages caused by this omission. In light of these circumstances, I must draw your attention to the legal terms and conditions governing consumer transactions. Misrepresentation of the vehicle's condition at the time of sale is a serious matter that may warrant legal action. I kindly request that you promptly review and address this matter to avoid any further escalation. Furthermore, I feel compelled to inform you that I am considering involving the services of an ombudsman to mediate this dispute and seek a fair resolution. This step is taken in accordance with my rights as a consumer and in the interest of achieving a swift and impartial resolution to this matter. Additionally, I believe it is necessary to notify ABSA that the value of the vehicle is compromised due to the concealed accident, potentially affecting any financing arrangements associated with the purchase. I trust that your dealership values its customers and is committed to rectifying such situations promptly. I anticipate your immediate attention to this matter and request a comprehensive response outlining the steps your dealership will take to address the concealed accident history, substandard paintwork, and the resultant devaluation of the vehicle. Thank you for your immediate attention to this matter. Sincerely, Eslin 0636236168
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CP
Christel P
1 reviews | Active since Jan 2020
26 Jul 2023, 07:51
Audensberg Toyota - UNPROFESSIONAL
Went there because I wanted to buy a car for my daughter on her birthday, and I received pathetic attitude from the staff.
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Christel P
1 reviews | Active since Jan 2020
26 Jul 2023, 07:51
Audensberg Toyota - UNPROFESSIONAL
Went there because I wanted to buy a car for my daughter on her birthday, and I received pathetic attitude from the staff.
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Christopher L
1 reviews | Active since Jan 2020
12 Jul 2023, 11:54
Legend Company - CLUELESS STAFF
inexperienced salesmen who are clueless about the car that they are attempting to sell.
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Christopher L
1 reviews | Active since Jan 2020
12 Jul 2023, 11:54
Legend Company - CLUELESS STAFF
inexperienced salesmen who are clueless about the car that they are attempting to sell.
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Osric S
1 reviews | Active since Jan 2020
24 Nov 2020, 08:09
Toyota
I am disgusted and disappointed in the tipe of service I received from Audenburg Toyota. It is unacceptable the way the service manager talk to me. His tone of voice and he must go for the necessary client relationship training. I feel if I was different skincolour I would have been treated differently. In this democratic country, I never expected this from one of our leading car brands. He also insinuate that I am lying about my Radio knot that was broken, but worked when I took my vehicle in for a service. He also informed me that my radio is old. I thought that Toyota is a quality brand.
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Osric S
1 reviews | Active since Jan 2020
24 Nov 2020, 08:09
Toyota
I am disgusted and disappointed in the tipe of service I received from Audenburg Toyota. It is unacceptable the way the service manager talk to me. His tone of voice and he must go for the necessary client relationship training. I feel if I was different skincolour I would have been treated differently. In this democratic country, I never expected this from one of our leading car brands. He also insinuate that I am lying about my Radio knot that was broken, but worked when I took my vehicle in for a service. He also informed me that my radio is old. I thought that Toyota is a quality brand.
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Replies (0)