SR
Stephanie R
Active since May 2025
3
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Reviews
3 reviews12 months ago
Audensberg Toyota - Not again
As we only use Hilux's in our fleet for many years and we have Toyota's as our daily drivers too we were shocked at the experience we had at Audensberg Toyota. Our main refrigerated vehicle went in as it was smoking and pointed towards that it was injectors, after a few days at Toyota and no answer we got word that it is the ECU that is a problem - weird I know - Then we had to give in a whole bunch of paperwork ect before this can be ordered and replaced. which was weird but we paid for it to get it fixed. Do note in the meanwhile there is no "rush" to get this vehicle back in our fleet, its our main vehicle and we using our old vehicle that is purely for standby for deliveries. THEN after we asked what is going on they came back and said it is the injectors - now how does it go from ECU to injectors and we need to keep on paying for this. Even though the ECU was not a problem. The service manager is ****y and says it's the problem and is not helping to give us clearer answer on how this problem became 2 fauts. He also failed to tell us they struggled to start the fleet vehicle, where they might have damaged the ECU. Rather blame the customer right?! We now in for R50 000 for a problem that didnt exist when we brought the vehicle in. He is rude and with all of this we didnt even have a quote on the new injectors or a time line when our vehicle will be fixed. Very sad to say that this experience leaves a terible taste behind after so many years of good service and reliability from Toyota.
0 replies
12 months ago
One star is to much... no star from me
one star is to much No way of contacting them to find out anything regarding your parcel. they dont respond via whatsapp line (for 3 days and counting) their telephone line you hold and hold hold and then get cut off. WHERE IS MY PARCEL??
0 replies
12 months ago
Shocking service from Toyota
As we only use Hilux's in our fleet for many years and we have Toyota's as our daily drivers too we were shocked at the experience we had at Audensberg Toyota. Our main refrigerated vehicle went in as it was smoking and pointed towards that it was injectors, after a few days at Toyota and no answer we got word that it is the ECU that is a problem - weird I know - Then we had to give in a whole bunch of paperwork ect before this can be ordered and replaced. which was weird but we paid for it to get it fixed. Do note in the meanwhile there is no "rush" to get this vehicle back in our fleet, its our main vehicle and we using our old vehicle that is purely for standby for deliveries. THEN after we asked what is going on they came back and said it is the injectors - now how does it go from ECU to injectors and we need to keep on paying for this. Even though the ECU was not a problem. The service manager is ****y and says it's the problem and is not helping to give us clearer answer on how this problem became 2 fauts. He also failed to tell us they struggled to start the fleet vehicle, where they might have damaged the ECU. Rather blame the customer right?! We now in for R50 000 for a problem that didnt exist when we brought the vehicle in. He is rude and with all of this we didnt even have a quote on the new injectors or a time line when our vehicle will be fixed. Very sad to say that this experience leaves a terible taste behind after so many years of good service and reliability from Toyota.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
3 (100%)