TS
Toyota South Africa
Unclaimed Business
TS
Toyota South Africa
Unclaimed Business
128 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Toyota South Africa faces significant challenges across virtually every dimension of customer experience. The overwhelming majority of feedback describes unresolved vehicle defects, poor after-sales communication, broken promises during the purchase process, and staff conduct that ranges from dismissive to dishonest. While a small number of dealerships and individual staff members earn genuine praise, the dominant pattern is one of systemic service failure.
Top Strengths:
- •Staff Professionalism & Conduct: A handful of named staff like Juanre at Springs Toyota, Gerber Du Preez at Kuilsrivier, and Carmel Greeff at CMH Alberton earn exceptional praise for warmth, professionalism, and going above and beyond for customers.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#4
in Car Brands
NPS Score
-72
Recommended: Unlikely
Review Distribution
1.7|128 Reviews
May '25 - Apr '26
5(12.5%)
4(1.8%)
3(0.9%)
2(5.4%)
1(79.5%)
5(12.5%)
4(1.8%)
3(0.9%)
2(5.4%)
1(79.5%)
Recent reviews (128)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
MP
Monique P
1 reviews | Active since Jan 2020
16 Mar 2026, 13:57
Dissatisfied
Sent a email to Toyota 04 march 2026 already asking about how they go about their procedure when escalating a matter,its now 16 march still no response which is okay, il just take my vehicle somwhere els. There is a reason why a person should take the online rating in consideration very Dissatisfied with NMI Toyota Kuilsrivier .
Helpful (0)
|Replies (0)MP
Monique P
1 reviews | Active since Jan 2020
16 Mar 2026, 13:57
Dissatisfied
Sent a email to Toyota 04 march 2026 already asking about how they go about their procedure when escalating a matter,its now 16 march still no response which is okay, il just take my vehicle somwhere els. There is a reason why a person should take the online rating in consideration very Dissatisfied with NMI Toyota Kuilsrivier .
0
Replies (0)SD
Suren D
1 reviews | Active since Jan 2020
8 Mar 2026, 09:01
TOYOTA SA - A DISHONEST AND DISGUSTING BRAND
I own a 2024 Toyota Fortuner 2.4 GD6 4x4 automatic. I experienced vibration from the time I took delivery. I was inconvenienced in taking my vehicle to the dealership over 6 or 7 times. Whilst the Service Manager and Workshop Manager was friendly and pleasant and tried to help, they could not make decisive decisions to solve the problem, citing that the rep from Toyota SA, Wayne, had the final say. Wayne was very difficult, and did not even have the courtesy to meet with me when I requested the meetings. It was a ridiculously uphill battle. Eventually they had to re-balance the propshaft (on a NEW R740 000 vehicle, mind you!). After many months of 'fighting' eventually Toyota changed the faulty front discs (but I had to pay over R2000 fir the brake pads). Then the tyres were also faulty, causing a vibration. The dealership owned up that the tyres were a problem, but did not make the effort to solve my problem. It was I who had to take the vehicle to Tiger Wheel and Tyre to get a report. Even then, Wayne from Toyota SA, questioned the report! After another battle the assessor from Continental came to assess the tyres on the vehicle. Fortunately, I had already spoken to the Ombudsman offices, abd I did not hold my punches back. Long story short, the tyres were replaced - NOT by Toyota SA, but by Continental. So, it was I that had to fight this battle yet Toyota SA sat back and did not care. I HAVE LOST FAITH IN THE TOYOTA BRAND, AFTER 40 YEARS OF LOYALTY TO THE BRAND. Ideally Toyota SA should have offered me another vehicle, as this vehicle, in my opinion, was a reject! If Toyota backs their brand so much why is their warranty on 3 yrs/ 100 000 km? Why can't they match the 10 yr / 1 billion km warranty that the Chinese and some Mahindra dealerships brands offer? Or even a 7 yr / 200 000 km warranty? It shows that Toyota does NOT have confidence in their own brand, but are relying on historical data. I'm an extremely disappointed Toyota client! N.B. Even when I took delivery of the vehicle, it did not have any 'new smell' inside the cabin. And now when I approached the dealership for a like-like swap deal, they quoted me around R720 000 for a similar vehicle, and only R570 000 for my trade-in. Which means I must fork out another R130 000 extra from my pocket, excluding the nudge bar, tow bar and ceramic coating (an extra R37 000). This is daylight *******, and shows that Toyota does not care about their customers, but are only interested in profits. Chances are I'll never purchase another Toyota. Let this be a caution to other customers considering a Toyota brand. Btw, my dealership was CFAO Rondebosch East Toyota.
Helpful (0)
|Replies (0)SD
Suren D
1 reviews | Active since Jan 2020
8 Mar 2026, 09:01
TOYOTA SA - A DISHONEST AND DISGUSTING BRAND
I own a 2024 Toyota Fortuner 2.4 GD6 4x4 automatic. I experienced vibration from the time I took delivery. I was inconvenienced in taking my vehicle to the dealership over 6 or 7 times. Whilst the Service Manager and Workshop Manager was friendly and pleasant and tried to help, they could not make decisive decisions to solve the problem, citing that the rep from Toyota SA, Wayne, had the final say. Wayne was very difficult, and did not even have the courtesy to meet with me when I requested the meetings. It was a ridiculously uphill battle. Eventually they had to re-balance the propshaft (on a NEW R740 000 vehicle, mind you!). After many months of 'fighting' eventually Toyota changed the faulty front discs (but I had to pay over R2000 fir the brake pads). Then the tyres were also faulty, causing a vibration. The dealership owned up that the tyres were a problem, but did not make the effort to solve my problem. It was I who had to take the vehicle to Tiger Wheel and Tyre to get a report. Even then, Wayne from Toyota SA, questioned the report! After another battle the assessor from Continental came to assess the tyres on the vehicle. Fortunately, I had already spoken to the Ombudsman offices, abd I did not hold my punches back. Long story short, the tyres were replaced - NOT by Toyota SA, but by Continental. So, it was I that had to fight this battle yet Toyota SA sat back and did not care. I HAVE LOST FAITH IN THE TOYOTA BRAND, AFTER 40 YEARS OF LOYALTY TO THE BRAND. Ideally Toyota SA should have offered me another vehicle, as this vehicle, in my opinion, was a reject! If Toyota backs their brand so much why is their warranty on 3 yrs/ 100 000 km? Why can't they match the 10 yr / 1 billion km warranty that the Chinese and some Mahindra dealerships brands offer? Or even a 7 yr / 200 000 km warranty? It shows that Toyota does NOT have confidence in their own brand, but are relying on historical data. I'm an extremely disappointed Toyota client! N.B. Even when I took delivery of the vehicle, it did not have any 'new smell' inside the cabin. And now when I approached the dealership for a like-like swap deal, they quoted me around R720 000 for a similar vehicle, and only R570 000 for my trade-in. Which means I must fork out another R130 000 extra from my pocket, excluding the nudge bar, tow bar and ceramic coating (an extra R37 000). This is daylight *******, and shows that Toyota does not care about their customers, but are only interested in profits. Chances are I'll never purchase another Toyota. Let this be a caution to other customers considering a Toyota brand. Btw, my dealership was CFAO Rondebosch East Toyota.
0
Replies (0)NX
Nonceba X
1 reviews | Active since Jan 2020
6 Mar 2026, 14:40
Awful service
On the 14th January I took my car to Toyota Buffalo Mthatha for diagnostic, I was helped by the lady named Zodidi. For 3,5 hours couldn’t get hold of my service provider until I decided to contact their driver and that’s when she phoned me back , confirming: if I knew about R1100 I am to pay for diagnosis and I confirmed knowing that. She then told me that my car was sent for wash and then called me back to come and fetch it only to get a car with no diagnostic report, which in my understanding means it was never done and no one cared enough to tell me that. The only thing she said was “We’re not making you pay “ when I was giving her my card for the payment of that R1100 she told me about. Then I wrote my review and got a message that my complaint is handed to someone who will contact me and up until today no one has contacted me yet. My main concern is of people who have no knowledge, is it not possible that they maybe ******?And their whole awful service
Helpful (0)
|Replies (0)NX
Nonceba X
1 reviews | Active since Jan 2020
6 Mar 2026, 14:40
Awful service
On the 14th January I took my car to Toyota Buffalo Mthatha for diagnostic, I was helped by the lady named Zodidi. For 3,5 hours couldn’t get hold of my service provider until I decided to contact their driver and that’s when she phoned me back , confirming: if I knew about R1100 I am to pay for diagnosis and I confirmed knowing that. She then told me that my car was sent for wash and then called me back to come and fetch it only to get a car with no diagnostic report, which in my understanding means it was never done and no one cared enough to tell me that. The only thing she said was “We’re not making you pay “ when I was giving her my card for the payment of that R1100 she told me about. Then I wrote my review and got a message that my complaint is handed to someone who will contact me and up until today no one has contacted me yet. My main concern is of people who have no knowledge, is it not possible that they maybe ******?And their whole awful service
0
Replies (0)AT
AUZONDAZI T
1 reviews | Active since Jan 2020
27 Feb 2026, 18:37
Ducking Eza's Toyota Service
Don't buy cars kuEzaonke at the East London branch(kuGompo) in Eastern Cape. Till today he is being dismissive after I bought Rominion and promised cost for registration, he has embark on not answering my calls or classifying me rude when ask when will I get the refund as promised. I have called his site I was promised contact after speaking to him to date no communication
Helpful (0)
|Replies (0)AT
AUZONDAZI T
1 reviews | Active since Jan 2020
27 Feb 2026, 18:37
Ducking Eza's Toyota Service
Don't buy cars kuEzaonke at the East London branch(kuGompo) in Eastern Cape. Till today he is being dismissive after I bought Rominion and promised cost for registration, he has embark on not answering my calls or classifying me rude when ask when will I get the refund as promised. I have called his site I was promised contact after speaking to him to date no communication
0
Replies (0)K
TM
Twanano M
1 reviews | Active since Jan 2020
24 Feb 2026, 20:32
BAD & NO CUSTOMER SERVICE AT CMH TOYOTA ALBERTON
The worst experience ever received from a car dealership. I am starting week 5 since i purchased the vehicle and the dealer hasn't delivered the service history book as promised upon purchase. I had to send countless emails with no response. I only received the disk and spare key on the third week of sending emails that were not responded to. To date i am still with no service history book, no response to my emails nor calls. The sales person Mr. Patrick Ledimo and their finance Officer Ms. Maureen Prinsloo are the worst to deal with. Not even one email was responded to after purchase.
Helpful (0)
|Replies (0)TM
Twanano M
1 reviews | Active since Jan 2020
24 Feb 2026, 20:32
BAD & NO CUSTOMER SERVICE AT CMH TOYOTA ALBERTON
The worst experience ever received from a car dealership. I am starting week 5 since i purchased the vehicle and the dealer hasn't delivered the service history book as promised upon purchase. I had to send countless emails with no response. I only received the disk and spare key on the third week of sending emails that were not responded to. To date i am still with no service history book, no response to my emails nor calls. The sales person Mr. Patrick Ledimo and their finance Officer Ms. Maureen Prinsloo are the worst to deal with. Not even one email was responded to after purchase.
0
Replies (0)TM
Twanano M
1 reviews | Active since Jan 2020
24 Feb 2026, 20:16
BAD AND UNPROFESSSIONAL SERVICE AT CMH TOYOTA ALBERTON
The worst experience ever received from a car dealership. I am starting week 5 since i purchased the vehicle and the dealer hasn't delivered the service history book as promised upon purchase. I had to send countless emails with no response. I only received the disk and spare key on the third week of sending emails that were not responded to. To date i am still with no service history book, no response to my emails nor calls. The sales person Mr. Patrick Ledwaba and their finance Officer Maureen Prinsloo are the worst to deal with. Not even one email was responded to after purchase.
Helpful (0)
|Replies (0)TM
Twanano M
1 reviews | Active since Jan 2020
24 Feb 2026, 20:16
BAD AND UNPROFESSSIONAL SERVICE AT CMH TOYOTA ALBERTON
The worst experience ever received from a car dealership. I am starting week 5 since i purchased the vehicle and the dealer hasn't delivered the service history book as promised upon purchase. I had to send countless emails with no response. I only received the disk and spare key on the third week of sending emails that were not responded to. To date i am still with no service history book, no response to my emails nor calls. The sales person Mr. Patrick Ledwaba and their finance Officer Maureen Prinsloo are the worst to deal with. Not even one email was responded to after purchase.
0
Replies (0)S