Audi Autohaus - Centurion - Terrible

I bought an Audi Q3 from Audi Centurion in May 2024. On the 12th of July 2024, I reversed out of my garage and heard a very loud noise. I contacted Audi Assist and they collected my car on a flatbed truck. I was informed that the rear (left) stabilizer broke off. This was replaced. On the 22nd of November 2024, the same noise could be heard from the rear right side of the vehicle. Again, Audi Roadside assist loaded my car on a flat bed truck and took in to Audi Centurion.

Since the mechanical faults on the vehicle are serious, I requested a replacement vehicle to which the sales representative and dealer principal agreed. I have also asked the current finance to be transferred to the new car (I confirmed with an F&I expert that this is possible). They have agreed to give this commitment in writing to me, which to date has not happened. I have witnesses that can confirm this. They have been looking for a replacement vehicle since the 22nd of November 2024, and after many empty commitments, I was now informed by Audi SA that they will not replace the vehicle. The excuses given to me over this time: my car is highly 'specked' - they can't find a similar vehicle anywhere, the second excuse was the numbers are not adding up, the third excuse was that I have driven more than 11 000kms with the car, and the last excuse is that I have had the care more than 6 months. The sales representative, Keagen Davids, admitted that the car had mechanical faults. After almost four weeks of back-and-forth, they now told me they were not going to replace the vehicle. After they made a commitment. This is absolutely disappointing. I will be seeking further legal assistance.