Dishonest and *************

I purchased a Hyundai Grand i10 1.2 on 26 July 2024, through Audi Autohaus Centurion, Unfortunately, within a week of taking delivery of the vehicle, I began experiencing several mechanical issues.

Initial Faults:

The rear right tail light and the left door window winder were not functioning. I immediately reported this to the sales consultant who assisted me with the purchase, Ms. Julia Kapeng. These issues were attended to and resolved promptly.

Brake Vibration:

I noticed significant vibration when braking at high speeds (between 80–120 km/h). I reported this issue to Ms. Kapeng as well. Thankfully, this matter was also resolved.

Engine Noise and Oil Levels:

Later that same month, I started hearing unusual noises coming from the engine. Upon further inspection, I discovered that the vehicle had no engine oil. I recorded a video to document the issue and sent it to Ms. Julia Kapeng, who acknowledged it. The same video was later shown to Mr. Cameron Howell from management. Unfortunately, despite this, the matter was not addressed at the time. Due to the lack of response, I took the initiative to activate my warranty and report the noise. The vehicle was taken to Hyundai Hatfield for inspection. Their findings revealed malfunctioning tappets on the exhaust side of the engine. This issue was resolved under warranty.

Recent Mechanical Faults (2025):

On 9 July 2025, I experienced a rattling sound coming from the front left tyre. The repair team diagnosed faulty components, specifically the ball joint and stabilizer link which are currently being repaired.

Suspected Accident Damage:

Additionally, I recently noticed markings made with a white marker on the vehicle’s front components, including the headlights and fan section. This raises concerns that these parts may have been replaced or the vehicle was involved in a front-end collision prior to the sale.

I am kindly requesting your urgent attention to this matter. Given the frequency and nature of the problems encountered, I am seeking clarity on the vehicle's history and request the inspection report and reconditioning records.

I have since spoken to Mr Camaron Howell(manager) from the Pre-Owned (Second-Hand) Department concerning these matters. Unfortunately, in his response, he denied several of the concerns I raised about the condition of the vehicle. I then requested a copy of the inspection report or reconditioning record for the car. The only record i got from Camaron was the clients declaration, hand written list of what they did.